Phoebe (Castro) Orozco, Aphr® Email & Phone Number

Concord, Ca, Us

Concord, California, United States

-Manage the recruiting for all departments through posting to multiple internal and external job boards; Union represented employees and Administrative employees; 80+ hires company-wide in 2022-Onboarding all new hires, continually improving communications in pre-employment, orientations, and implementation: process background checks, drug and physical testing; conduct welcoming and informative orientations; utilize ADP Workforce Now onboarding tools-Collaborate with the HR Team on program and policy development and implementation -Design and execute communication campaigns for HR initiatives -Develop and organize employee satisfaction events, including an employee-driven committee focused on employee recognition and celebration-Lead all staff events, creating and distributing communications, resulting in the company receiving the Great Place to Work certification -Administer and track all leaves of absence, including FMLA, PDL, and Collective Bargaining Agreement leaves-Address and resolve manager and employee requests-Maintain employee records, meeting retention and legal requirements

Santa Barbara, California, United States

Operations Supervisor of the Coral Casino Beach and Cabana Club at the Four Seasons The Biltmore:-Manage a team of up to 45 employees across several departments to ensure efficient Club operations-Conduct annual employee reviews, alongside continuing documented and verbal feedback for all staff-Execute monthly all department staff meetings; creating staff initiative regarding work-life balance, increasing Club knowledge, keeping up with Four Seasons Service Standards-Enforce policies and compliance standards of Four seasons Employee Behavior and CA Labor Laws regarding meal and rest periods, overtime, and PTO-Oversee daily HRIS management of department: payroll, ADP timesheet of employees, Workday-Interview, hire and train all new staff, championing the onboarding and off boarding processes of 15 seasonal employees-Resolve employee conflicts, escalating necessary issues to Club Manager/People and Culture-Problem-solve and provide support to the Front Desk team dealing with challenging guest situations-Carefully orchestrate employee weekly schedule-Plan and execute numerous monthly events and 30+ annual Club events, ranging from ten to 500 members in attendance-Develop genuine relationships with the members, allowing me to ascertain their needs to provide more exceptional service-Communicate with the membership through mass emails, mailings, and postings-Participate in monthly Member Committee Board meetings-Enforce the Club’s extensive Rules and Regulations with members, guests and employees-Complete various audits regarding Club budgets, member information, and Club regulations

Santa Barbara, California, United States

Front Desk Agent at the Coral Casino Beach and Cabana Club is the operational center of the Club.Daily Duties:-Warmly welcomed members and guests while checking them in, up to over 1,000 people a day (seasonally)-Ensured member privacy by politely declining entry to non-members or guests-Completed daily paperwork, including member account updates, creating upcoming event posters, staff informational sheet updates, and updating financial spreadsheets regarding the numbers of the day-Efficiently answered numerous phone calls while continuing to focus on guests checking in-Assisted in keeping the staff and members informed about current and upcoming Club events-Maintained an organized Front Desk space to allow for more efficiency-Completed multiple special projects to assist Club ManagerSkills Developed:Clear communication and interpersonal skills; balancing relationships with professionalism; improvising; encouraging a strong team dynamic; demonstrating consistency in work ethic; striving to improve productivity through multitasking; maintaining a calm attitude under high pressure environments; discovering new things each day; completing tasks with efficiency and significance