I am a researcher who generates evidence-based recommendations and enables teams to build innovative and useful products. I use qualitative and quantitative methods to understand users' needs, behaviors, and emotions. Collaborating with cross-functional stakeholders such as product managers, designers, and engineers, I provide actionable insights to inform product strategy and drive business decisions. I earned my Ph.D. in Informatics (Human-Computer Interaction) from the University of California, Irvine and was an Affiliate at the Berkman Klein Center at Harvard University. Prior to that, I was a Mathematics major with minors in Computer Science, Statistics, and Music.Research methods: interviews, focus groups, field visits, ethnography, contextual inquiry, card sorting, surveys, cognitive walkthroughs, usability testing, heuristic evaluationPortfolio: http://phoebechua.com/
Listed skills include Microsoft Word, Microsoft Excel, Microsoft Office, Teamwork, and 9 others.