Phoebe Chan Email & Phone Number

Vancouver, British Columbia, Canada

• Key responsibilities include managing resident relations, overseeing tenant payments and account reconciliations, processing and preparing leases, maintaining accurate resident files, and responding to phone inquiries.
• Act as point of contact for resident relations
• Administration and collection of tenant account receivables and reconciliation of resident accounts
• Processing of residential leasing applications
• Leasing preparation and signing
• Creating and maintaining resident files

Vancouver, British Columbia, Canada

• Supported the operations of the property maintenance and communicated between property owners and tenants. Managed administrative procedures on property listing, rental payment, and documentation collection.
• Oversaw a wide range of administrative support to the Property Management team.
• Managed the day-to-day requirements for assigned rental portfolio such as leases analysis.
• Served as a point of contact between the property owner, renters and contractors.
• Responsible for property bill payments, tenant inquiries, maintenance coordination, and issue resolution.
• Tracked account payable invoices to relevant contractors and request adjustments.

Vancouver, British Columbia, Canada

• 9 months experience in the implementation of service quality and process initiatives on trucking service operations. Oversaw and achieved organizational goals while maintaining an efficient and productive office.
• Provided timely and accurate completion of day-to-day quotation requests.
• Interacted and communicated with internal members and clients in written and verbally.
• Handled trucking related tasks including placing trucking orders, haulage, warehouse storage etc.
• Engaged in financial tasks, including contract verification, data entry, commission calculation, invoice issuance, payment processing, and management of accounts payable and receivables using the QuickBooks system.
• Proactively tracking the orders, payments, accounts payable and receivable.

Hong Kong

• Develop and generate Marketing and Advertising strategies reflective of Valentino brand positioning and keeping in mind the key brand image and communication strategies.
• Develop and maintain good media relations and regular contact with mall’s marketing team.
• Strategizing media budget for quality print, outdoor, online, special online project, paid social media buy etc. to maximize ROIs.
• To negotiate the best rates/ positions, meeting deadlines and work closely with Headquarter & local vendors for material production.
• Prepare media plans for Headquarter approval and post-buy reports after each campaign.
• Working with various malls where Valentino stores are located to best leverage on the respective mall marketing plans and in turn bringing footfall to the stores.

Hong Kong

• Develop and generate strategies reflective of a spectrum of luxury brands keeping in mind the key brand image and communication strategies of the brand.
• Focus on digital marketing efforts to promote online awareness and buzz including use of banner buy and executing all social media efforts via different campaigns.
• Constantly strategizing on media selection: print, outdoor, online, social media and special projects.
• Key person representing brand’s marketing and advertising.
• Prepare and execute media plans, marketing budget and controlling expenses for the marketing department

Hong Kong

• Marketing event planning, management & budget control for Asia Pacific, ensuring the plans are well support the overall business goals.
• Develop and implement Corporate Marketing/ Advertising strategy including corporate identity, guideline to enhance the brand’s corporate image and external communications.
• Experience in social media, digital campaigns and internet opportunities related to Advertising/ Marketing Promotions.

Hong Kong SAR

• Planning and executing PR & Marketing activities, e.g. Brand Promotion, Event Management, Editorial Pitching & Clipping Management, Maintain & update media list, Advertising, VIP program (CRM system), Store Operation.

Hong Kong

• Assisted the whole communications team to execute all kinds of PR & Marketing activities e.g. Manage the Press showroom & Press Sample arrangement to different markets, Prepare Clipping Reports, Invoice payment, Sample.

Diploma Of Business, Business, Management, Marketing, And Related Support Services

Bachelor Of Arts - Ba