Phoebe Chan Email & Phone Number

Vancouver, British Columbia, Canada

Key responsibilities include managing resident relations, overseeing tenant payments and account reconciliations, processing and preparing leases, maintaining accurate resident files, and responding to phone inquiries to ensure efficient operations and high levels of resident satisfaction.• Act as point of contact for resident relations• Administration and collection of tenant account receivables and reconciliation of resident accounts• Processing of residential leasing applications• Leasing preparation and signing• Creating and maintaining resident files• Maintaining documentation and resident files in a complete and timely manner• Answer phone calls

Vancouver, British Columbia, Canada

Supported the operations of the property maintenance and communicated between property owners and tenants. Managed administrative procedures on property listing, rental payment, and documentation collection.• Oversaw a wide range of administrative support to the Property Management team.• Managed the day-to-day requirements for assigned rental portfolio such as leases analysis.• Served as a point of contact between the property owner, renters and contractors.• Responsible for property bill payments, tenant inquiries, maintenance coordination, and issue resolution.• Tracked account payable invoices to relevant contractors and request adjustments.• Assisted with coordination of tenant moves in and out of leased units.• Processed and distributed paperwork to relevant parties including Strata forms, notices, and documentation.• Prepared and distributed letters to tenants for rental charges, arrears, welcome packages, etc.• Ensured the timely collection of updated tenant information and tenant insurance certificates.

Vancouver, British Columbia, Canada

9 months experience in the implementation of service quality and process initiatives on trucking service operations. Oversaw and achieved organizational goals while maintaining an efficient and productive office culture and colleague relationships.• Provided timely and accurate completion of day-to-day quotation requests.• Interacted and communicated with internal members and clients in written and verbally.• Handled trucking related tasks including placing trucking orders, haulage, warehouse storage etc.• Engaged in financial tasks, including contract verification, data entry, commission calculation, invoice issuance, payment processing, and management of accounts payable and receivables using the QuickBooks system.• Proactively tracking the orders, payments, accounts payable and receivable.• Processed client invoice billings.• Maintained proper records for reporting and audit purposes.• Coordinated office activities and operations to secure efficiency and compliance with company policies.

Hong Kong

• Develop and generate Marketing and Advertising strategies reflective of Valentino brand positioning and keeping in mind the key brand image and communication strategies.• Develop and maintain good media relations and regular contact with mall’s marketing team.• Strategizing media budget for quality print, outdoor, online, special online project, paid social media buy etc. to maximize ROIs.• To negotiate the best rates/ positions, meeting deadlines and work closely with Headquarter & local vendors for material production.• Prepare media plans for Headquarter approval and post-buy reports after each campaign.• Working with various malls where Valentino stores are located to best leverage on the respective mall marketing plans and in turn bringing footfall to the stores.

Hong Kong

• Develop and generate strategies reflective of a spectrum of luxury brands keeping in mind the key brand image and communication strategies of the brand.• Focus on digital marketing efforts to promote online awareness and buzz including use of banner buy and executing all social media efforts via different campaigns.• Constantly strategizing on media selection: print, outdoor, online, social media and special projects.• Key person representing brand’s marketing and advertising.• Prepare and execute media plans, marketing budget and controlling expenses for the marketing department

Hong Kong

• Marketing event planning, management & budget control for Asia Pacific, ensuring the plans are well support the overall business goals.• Develop and implement Corporate Marketing/ Advertising strategy including corporate identity, guideline to enhance the brand’s corporate image and external communications.• Experience in social media, digital campaigns and internet opportunities related to Advertising/ Marketing Promotions.

Hong Kong Sar

• Planning and executing PR & Marketing activities, e.g. Brand Promotion, Event Management, Editorial Pitching & Clipping Management, Maintain & update media list, Advertising, VIP program (CRM system), Store Operation etc.

Hong Kong

• Assisted the whole communications team to execute all kinds of PR & Marketing activities e.g. Manage the Press showroom & Press Sample arrangement to different markets, Prepare Clipping Reports, Invoice payment, Sample Sale logistic etc.

Diploma Of Business, Business, Management, Marketing, And Related Support Services

Bachelor Of Arts - Ba