Phoebelyn Bitoon Email and Phone Number

I specialize in ensuring the integrity and security of payment transactions across various platforms. My role encompasses monitoring ACH payments for potential fraud, processing wire transactions, reviewing checks, and managing card disputes.Spearheaded the development of a new chargeback process, that has significantly improved our organization's ability to handle chargebacks efficiently.* Designed a new end-to-end process for managing chargebacks, improving our ability to… Show more I specialize in ensuring the integrity and security of payment transactions across various platforms. My role encompasses monitoring ACH payments for potential fraud, processing wire transactions, reviewing checks, and managing card disputes.Spearheaded the development of a new chargeback process, that has significantly improved our organization's ability to handle chargebacks efficiently.* Designed a new end-to-end process for managing chargebacks, improving our ability to track, dispute, and resolve cases.* Developed and implemented dashboards to visualize chargeback transaction data, enabling deeper insights and more effective management.* Worked with the automation team to streamline our chargeback workflows in Jira, saving time and reducing manual tasks.* Recovered about $400,000 through a combination of chargeback wins, merchant refunds, and pre-dispute resolutions. Show less

End to End Chargeback Process Key Responsibilities:* Preliminary Reviews: Conduct initial assessments of chargeback cases to determine validity, gather evidence, and identify patterns of fraud.* Chargeback Submission: Prepare and submit chargeback claims to card networks in compliance with their rules and timelines.* Pre-arbitration Review and Response: Analyze chargeback cases to identify opportunities for pre-arbitration resolutions, and draft detailed responses to… Show more End to End Chargeback Process Key Responsibilities:* Preliminary Reviews: Conduct initial assessments of chargeback cases to determine validity, gather evidence, and identify patterns of fraud.* Chargeback Submission: Prepare and submit chargeback claims to card networks in compliance with their rules and timelines.* Pre-arbitration Review and Response: Analyze chargeback cases to identify opportunities for pre-arbitration resolutions, and draft detailed responses to dispute fraudulent claims.Arbitration: Prepare comprehensive documentation for arbitration cases and represent the company in arbitration proceedings when required. Show less