Phoebe Morris Email & Phone Number

Kirkwood Ny

• Support the purchase and sale of electricity for NYSEG and RGE, meeting customer requirements with the least cost. • Observe weather conditions and generator availability that may impact the Companies financial positions and implement load/generation bidding strategies. This includes the use of financial analysis strategies and physical/financial hedging activities. • Manage and optimize corporate generating assets in the hourly market and coordinate generation operations with dispatch personnel. • Ensure accurate and timely reporting of all information to senior management.

Kirkwood Ny

• De-escalated customer issues with proven conflict mediation and problem-solving abilities• Oversaw disputes resolution and reconciliation with delinquent accounts by placing orders, credits and verified payments• Documented customer inquiries and feedback in company database• Handled a high influx of inbound calls utilizing proprietary computer programs • Completed all required levels of training as well as level 3 gas emergency, EQ and ESI

Vestal, Ny

• Received callers providing exceptional listening skills to determine the nature of their call • Successfully handled a high-volume of inbound calls in a timely fashion to resolve client issues efficiently• Utilized communication skills to address customer inquiries & persuaded customers to reconsider cancellation• Assessed customer needs and upsold products and services to maximize sales• Ranked #1 in the call center for two months prior to departure from company

Owego, Ny

• Produce corporate training DVDs and accompanying print materials• Produced a bi-monthly trade magazine for magicians, Reel Magic Magazine• Co-ordinated with multiple camermen across the US, edited interviews, columns and promotional trailer Created custom graphics for segments & trailer in AE, as well as accompanying print materials in PS• Prep video for burn to DVD & web streaming• Produced video & print materials for in-house training, annual reports, fundraising, textbook supplementals and commercials• Currently editing on a Mac, with Premiere Pro 6 / FCP 7 and the Adobe CS suite.

L.A. Cable television production company, producing commercials and infomercials.

Ontario California

L.A. Cable television production company, producing commercials and infomercials

LA area Production Company. Produced training films, documentaries, music videos, commercials and informercials.

Ms, Mass Communications And Marketing

Bs, Broadcasting