Phoebe Winkler Email & Phone Number

New Orleans, La, Us

New Orleans

Maintain quality control for New Orleans Enterprise applications, develop requirements and designs to increase effectiveness and efficiency and act as training lead.

New Orleans Police Department

· Monitor workflows and ensure stable operation of the Insight Early Intervention system· Provide “help desk” support to all Department members· Coordinate with the Professional Standards & Accountability Bureau (PSAB) and the Federal Monitors in support of Consent Decree compliance.· Ensure alerts and actions are properly addressed to completion· Administer system threshold events, threshold levels, peer groups and intervention categories· Meet quarterly with the Executive Committee to present updates and resolve issues· Log and track issues/enhancements Azure DevOps· Coordinate, Conduct and Evaluate Trainings for Recruits, Officers, current Supervisors and new Supervisors· Analyze the consistency and appropriateness of interventions across the Department· Produce reports as directed by the Deputy Chief of Management Services Bureau· Create/Maintain documents in support of the system, including policy and training · Drive Organizational Change Management· Coordinated with NOPD IT and ITI to recover and ensure quality control of Insight following the Cyber Attack (2019)· Developed requirements documents and test scenarios for the upgrade of Insight from the SharePoint version to Azure version to ensure a smooth transition into production as well as quality assurance (2020)· Coordinate and conduct both Data Verification and Data Validation to ensure stable operation of ETL processes

Harris County Sheriff'S Department

· Led Organizational Change Management at Harris County Sheriff’s Department for the implementation of the ONESolution Records Management System· Delivered an Organizational Change Management Assessment Report with Recommendations · Designed a SunGard ONESolution poster for distribution at all 8 precincts and other key facilities · Wrote a monthly email message explaining the ONESolution system benefits· Presented on OCM efforts at Stakeholder meetings

New Orleans Police Department

· Liaison between project stakeholders, the vendor and NOPD personnel· Managed Requirements Lifecycle: gather, document, QA, traceability· Coordinated and conducted User Acceptance Testing· Logged and tracked issues through Team Foundation Server (TFS)· Coordinated, Conducted and Evaluated Trainings for Recruits, Officers, current/new Supervisors, Commanders· Created User Guides· Reviewed deliverables to ensure the vendor met requirements set forth in the Statement of Work throughout all phases of the project· Performed various analysis of NOPD processes, documented findings and wrote analysis reports· Conducted Quality Assurance on various subprojects· Reclassified and reorganized the Academy training database in order to map past and present training courses· Drove Organizational Change Management: identified new policy and policy changes, created a Command Liaison Coordinators Program, wrote monthly NOPDALL email message explaining the Insight system, presented an ongoing Information Session during In-Service and Recruit training at the Academy, assisted in the writing and production of both an internal and external Insight video, worked with a team and NOPD members to create a poster announcing the purpose of Insight · Wrote the monthly NOPD Project Status Report for Executive Stakeholders

Grand Coteau, La

- Market via website and social media- Connect with the community via involvement in community events - Coordinate events including receptions, rehearsal dinners and company lunch meetings- Supervise and Manage employees during events

Greater New Orleans Area

· Planned and taught all levels of English grammar, composition, reading, listening and speaking· Analyzed curriculum, Identified deficiencies and Implemented appropriate changes· Researched comparable ESL programs to Develop curriculum strategies· Created and implemented a bridge level reading/writing course · Evaluated and Reported student and current curriculum improvements· Trained and Mentored new teachers via workshops, classroom observations and feedback sessions

Greater New Orleans Area

· Established and maintained working relationships with program and department leaders· Maintained communications with admissions office on behalf of students· Organized multi-disciplinary classroom observations for ESL students· Led weekly meetings concerning student and curriculum issues · Created a student newsletter at the conclusion of each session

Greater New Orleans Area

- Taught Basic and Intermediate level ESL grammar/composition courses- Prepared students with critical thinking skills necessary for success in college courses

Madrid, Spain

- Developed & implemented lessons for intermediate to advanced adult business classes at various companies and organizations

Bratislava, Slovakia

- Taught English composition, grammar, speech/presentation, and reading courses- Developed instructional materials- Worked closely with BSBA professors to ensure student success

Greater New Orleans Area

- Copy edited all pages before print for clarity, format and preciseness- Read press releases for various upcoming public events and translated them into more appealing, marketable bits of information- Wrote reviews, including food and music

Master'S Degree, Homeland Security & Emergency Management

Activities and Societies: Member of International Association of Emergency Managers· FEMA Certificates: IS 100 (Intro to Incident Command.

Master'S Degree, M.Ed. With Concentration In Adult Ed. And Tesol

Bachelor'S Degree, Communications

Minor in English