Planning, team leading and process definition for the Technology Modernization project in AXA Seguros’ transformation and its migration of servers to cloud using Azure DevOps.ACHIEVEMENTS:-Definition of Target Operating Models for cloud platforms IaaS, PaaS and SaaS.-Definition of End to End migration process to cloud.

Account Forecast Management, P&L Management, Effort, Financial Planning and Financial Analysis, Executive Status Report.

Administrative support to the Delivery Manager for the Citibanamex account, which included Onboarding Process follow-ups, Requests for Resources, etc.

RESPONSIBILITIES:Administrative support to the Delivery Manager for the Citibanamex account, which included Onboarding Process follow-ups, Requests for Resources and interviewing, P&L Management, Effort, Financial Planning and Financial Analysis, Account Statements, BRM follow-ups, Executive Status Report, Contract Management, Management of Services (Application Development, Business Intelligence), Training Program and Career Path, etc. for the Mexican and North American markets. And Backup to the Delivery Manager. Served as Project Management for project Base24 and as Business Analyst for Blacklists Services.ACHIEVEMENTS:Created new process regarding Portfolio Financial Health to track finances, locate monetary diversions and reduce billing days.Lead project audits according to best practices, obtaining CMMi5 level.Created new process to administer services, project, and portfolio information with MATRIX (Manning, Account statement & Tasks Resource’s Information X-cerpt).Created new process to visualize project and portfolio information in real time through HERD (Headcount & Expanse Realtime Dashboard).First Resource Manager for Citi’s Planview tool.

Team leading, planning, calendar management, Operation Coordinators' training, DB administration, financial administration, and administrative strategy.

Selecting and coordinating project leaders, contact with and handling of suppliers, training coordination, administration, and planning.

Teacher of English as a Foreign Language using the Cambridge University Programme in the following fields: PET (Technological Training Programme for students majoring in Engeneering), Business, Nursing, College/University and High School.

As a CSR I was an agent in charge of billing, troubleshooting and sales for the American company Charter Communications, which provided its customers with services such as cable, telephone and internet.

Translated articles from Spanish to English for the Mexican magazine ¡Hola! and served as Spanish-English-Spanish interpreter for private contractors.

Sharing the language and teaching how to perform correctly using all language skills as well as planning the annual programme and the elaboration of exams. Teaching from small to big groups of all ages in various institutions such as Instituto Emuná (Jewish private elementary school), Harmon Hall Intitute, etc...