Hoa Manager
• Trusted to remotely manage multiple HOA's.• Promoted positive company and owner relationships through proactive attention to concerns.• Managed financial projects, presentations, and events for community boards and assisted in ensuring functions run smoothly.• Addressed and quickly resolved resident complaints with speedy and knowledgeable support.• Prepared monthly reports, including payment and account reconciliations and financial statements.• Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.• Develop efficient processes to streamline Homeowner Association (HOA) management workload.• Responsible for lien processing and managing delinquent accounts.• Troubleshoot and resolve account and payment issues.• Created template and process for HOA payment plans.• Trusted to document, organize and protect sensitive client data.• Inspected and documented homeowner associations, common area facilities and common area landscaping for compliance to association standards.• Streamlined inspection processes.• Distributed and discussed inspection reports with board members and high-level management.• Noted violations and issued documentation such as courtesy and fine notices.• Handled out of office tasks such as supply runs, signature acquisition, and bank deposits in a prompt manner.
