Phoenix R. Cavalier - Leader/Speaker/Author Email & Phone Number

Kirkland, WA, US

New York, NY, US

My role seeks to equip dynamic Product Support Engineers with the knowledge and skills needed to support customers around the globe. With a focus on customer centricity and learning strategy, key responsibilities include creating onboarding and new hire programs, continuing education through structured Specialization & Core Competency learning tracks.

New York, NY, US

As part of Global Product Support I'm focused on creating learning experiences that equip brilliant product support engineers to bring continuous value to clients around the globe. Applying my knowledge and skills in instructional design, learning strategy, and innovative training techniques, I'm able to define and deploy scalable programs that help our.

Is your learning strategy truly modern, mobile, and people-focused?The truth is many leaders are challenged by the rapid pace of change they and their employees are facing. Globally the sheer volume of information being created, distributed, and managed makes it seem impossible to digest even the most basic facts in a timely manner. While the rate of.

Bellevue, WA, US

• Researched and evaluated learning technologies to develop suitable strategies to support team leaders, instructional designers, and learners with a consistent learning experience across multiple platforms. Managed and.
• Managed vendor/supplier relations and spearheaded contract and legal negotiations to facilitate completion of signed master service agreements (MSAs).
• Championed strategic planning and determined opportunities for driving ongoing improvements to streamline Retail, HR, IT, and Care processes.
• Conducted thorough needs analysis to optimize RFP research and sourcing of new tools and platforms.
• Oversaw marketing, training, and launch of new tools and technology while leading technical education forums.
• Eliminated duplicate work for several lines of business by managing the purchase, onboarding, implementation, and training on new enterprise-wide PMO platforms and tools.

Bellevue, WA, US

• Influenced core reforms and overhaul of sales and service models with all associated methods and procedures as a lead designer to enhance the retail experience.
• Using AGILE methodology, developed and implemented the annual certification strategy and designed research-informed training for the new role of Mobile Expert for.
• Built the training strategy to govern the opening of the first three T-Mobile Signature stores and delivered coaching to diverse facilitators for three weeks at the first store in Times Square New York.
• Conducted comprehensive skill gap analysis to enable shaping and creation of a multi-phase self-directed course under Mobile Expert Certification program to upskill ~80K frontline learners during the onboarding process.
• Managed the successful production of ten interaction model videos in conjunction with Vossler and various vendors ahead of national distribution for use in all new hire and onboarding courses.
• Headed preparation, review, and approval of creative content used for national training programs.

Bellevue, WA, US

• Led the HR team and multiple groups to drive innovation in leadership development while managing senior instructional designers, senior developers, and contract employees. Improved our resource planning approach.
• Prioritized HR leadership training in coordination with colleagues, program managers, and multiple directors as part of a comprehensive revision to the leadership competency model.
• Mentored direct reports to optimize personal and professional development, guided in pre-/post-production of talent management videos, and refined video production methods including review, and approval processes for.
• Hired and onboarded several team members to increase the knowledge and capacity of the team to better support advanced leadership development strategies.

Bellevue, WA, US

• Spearheaded the development of national sales and customer experience training design for associates and leaders, in addition to overseeing technical/strategic learning and development initiatives in liaison with.
• Headed evaluation and implementation of learning interventions for application on mobile devices, and managed drafting of content for use in self-paced, blended, virtual, and instructor-led environments.
• Worked on cutting edge training projects including the Signature store launch in Times Square and Miami, the Un-carrier Experience, Interaction Model, Coaching the Un-carrier Factor, Compensation Reinvention and more.
• Led our visual design strategy and created Storyline templates for the ID team and worked closely with vendors and graphic designers to ensure videos, icons, and images celebrated the T-Mobile brand.
• Managed assignments, peer reviews and built strong relationships within our team and SME groups.

Founded and established a company dedicated to creating custom solutions for employee development, process improvement, and business development strategy for SMBs. Through the science of adult learning Verus Creative shaped branded narratives for clients through employee engagement to benefit the customer experience.Worked with company partners/vendors to.

Bothell, WA, US

• Directed eLearning solutions execution with industry software and a proprietary HTML codebase. Also, determined process improvement strategies to reduce the time between sales and deployment.
• Promoted positive customer relationships to guide the implementation of data security and compliance training for use by Fortune100 companies.
• Partnered with Microsoft to create an innovative training course to equip developers with the knowledge needed to write code that could minimize risks present by hackers.

Seattle, Washington, US

• Championed the design and implementation of eLearning courses for multiple national training initiatives and corporate development which included collaborating with 22 stakeholders to build eLearning project plans for.
• Filmed 14 instructional videos and completed pre/post-production, voice-over, editing in Adobe PremierePro, in addition to managing all revisions based on feedback from stakeholders.
• Integrated a “first of its kind” program that linked reporting to a training intervention by collaborating with the business insights team to determine how to gather and track data to deliver required reports to the.

• Led the development and launch of the membership-based online learning portal for corporations while maintaining accountability for optimizing IT development schedules, identifying preferred web development partners.
• Oversaw creation of 35+ online pages and customization of corporate training for 26+ different titles with 100+ in-class training hours and 115+ industry blogs linkages.
• Designed training and managed Wordpress website administration and maintenance including weekly and monthly member updates, and communication.

Contributing monthly articles about health and wellness with a conversational, action-oriented tone designed for a quick read. Each article seeks to offer information along with ways to apply what is shared in pursuit of better health through diet and exercise.

Client Relations Manager for fortune 500 partners with national presence. Managing technology recommendations for clients ranging from router choices to broadband deployment schedules. Responsible for the creation of our Telework 530 Program and the development of marketing, branding and sales training tools for enterprise clients through our sales force..

I managed the development of adult learning curriculum for clients ranging in size from 57,000 employees to less than one-hundred employees. The contracts I managed ranged in length from one-day academy sessions to multi-year company universities. I was directly responsible for the project management duties of each contract. In nine months I created more.

New York, New York, US

I deliver training to groups of up to twenty new or existing employees using standardized training materials. Trained individuals to implement federal regulations including FCRA, GLBA, FDCPA, TILA, REG B, E and Z for banking customer service. Employed Linda Richardson’s ‘Consultative Telephone Sales’ model to develop active listening skills, questioning.

Carmel, Indiana, US

Responsible for the development of all training initiatives in a 200-seat call center. I developed, taught, edited, revised and implemented the training initiatives for the Telamon Call Center. Created web based job aids that were easier to update and drove functional changes in the behavior of call center associates. Used CBT models to develop paperless.

Master Of Science - Ms, Instructional Design And Technology

Bachelor Of Science (Bs), Digitial Cinematography

Human Resources

Automotive Design