Growing and servicing the Victorian & South Australian Pool Industry, offering a fresh alternative in pool sanitisation. ✔︎ Strong Communication & Interpersonal Skill ✔︎ High-Level Negotiation✔︎ Customer Relationship Management

✶ Head of Operations & Customer Success ✶Maintaining an efficient, profitable business that aims to go above and beyond for its customers, excelling in high-quality fibreglass pool installations.✔︎ Deep Understanding of Fiberglass PoolsIn-depth knowledge of fibreglass pools, their installation processes, maintenance requirements, and potential challenges. Up to date with the latest advancements in pool technology and installation techniques.✔︎ Safety FirstPrioritizing safety in all aspects of the business. I ensure that our installation teams are trained in safety protocols and that they use proper protective equipment during work.✔︎ High-Quality WorkmanshipFocusing on delivering high-quality pool installations. I work closely with the installation teams to ensure that each pool is installed correctly and meets the industry standards for durability and design.✔︎ Efficient Project Management:Use of efficient project management processes to ensure smooth execution of pool installations.✔︎ Customer-Centric Approach:We put the customer at the centre of our operations. We listen to their needs, address their concerns, and aim for complete customer satisfaction with each installation.✔︎ Supplier Relations:I value building strong relationships with suppliers of fibreglass pool installations and related materials.✔︎ Cost Management:I monitor and manage expenses related to installation materials, labour, and equipment. I continue to look for ways to optimize costs without compromising on quality.✔︎ Compliance and PermitsI ensure that all necessary permits and approvals are obtained for each installation. This includes adhering to local regulations and codes related to pool installations.✔︎ Maintain a Positive Company Culture:I strive to create a positive and supportive company culture that values teamwork, professionalism, and a strong work ethic.

Director @ Golf Threads Co. Golf apparel for men that is affordable, looks good, and feels good. Founded in 2021, Golf Threads Co aims to provide golf clothing customers cannot wait to put on.

➖ Leading the pool category within the Reece Group for the state of Victoria. ➖ Increasing profitability and AMAA within the 13 Irrigation & Pools branches. ➖ A in-depth knowledge of high level selling techniques to target and grow low spending accounts. ➖ Drive to seek and search for new customers, thinking outside of the box. Understanding of what small, medium and large size business value in a supplier. ➖ Abilty to ask key understanding questions to understand what a customer values, in order to grow business.

Leading both Irrigation & pools and plumbing branches, with up to 9 staff. Growth of AMAA, profit and new and existing accounts.➖Debt collection➖Tendering & Quoting ➖High Level Selling Techniques ➖Bathroom Design ➖Maximisation of GP % & Revenue $