Phoenix Taylor Email and Phone Number

• Providing technical support and point-of-sale solutions for customers in the independent and outpatient pharmacy markets.‣ On-site setup and implementation of live systems, configuring point-of-sale servers and debit/credit processing terminals.‣ Preparing knowledge-based articles to resolve and document hardware and software incidents.‣ Performing remote installations, upgrades, and patches of provided software solutions.‣ Educating and training customers on point of sale applications and resources.‣ Providing incident resolution to customers with hardware, software, and application problems.‣ Additionally completing above duties within an on-call rotation for emergency and after-hours incidents.‣ Concurrently implementing and maintaining up-to-date knowledge of PA-DSS Payment Applications with both End-to-End Encryption and Point-to-Point Encryption to provide PCI-compliant solutions.

• Assisted the Informatics Management Division with various IS and IT operational functions.• Troubleshooted and installed network equipment including routers, switches, and access points.• Provided remote and desk-side Tier-1 problem resolution and support for medical personnel and site staff.• Created and managed accounts, groups, and Organizational Units using Active Directory.• Maintained regular communication during and following the issue resolution process. • Performed administrative maintenance and upkeep within the MHS Genesis Electronic Health Record System and Domain Management Services in a secure network environment.• Performed cable management and network cabinet clean-out/maintenance.