Phoenix Ray Email & Phone Number

Malibu, California, United States

• Ensure escalated service requests & SLAs are handled in a timely manner.• Ensure patches are installed and verified on all systems in accordance with the service.• Provide end-user communication for service outages, system upgrades, service improvements, service implementation, and service retirements.• Develop standards for workstations, mobile devices, printers, and other devices routinely.• Identify areas for process improvements.• Manage service provider relationships delivering data communication and other infrastructural services to the Association.

San Diego, California, United States

• Oversaw multiple projects, ensuring the delivery of high-quality video content under tight deadlines.• Managed off-site talent with strong attention to detail & efficiency.• Managed multiple projects from conception to delivery.• Worked with Adobe, Apple & Microsoft software experts to develop course outlines & assets for a video training presentation.• Directed initial recordings and converting media from raw to editable formats, utilizing such apps as FCP, Compressor, Soundtrack, Photoshop, After Effects and QuickTime.• Edited & finalized video-based software training content, Quick Reference Guide, and various disc, print & web-based marketing materials.• Compressed final content & upload it to an online storage with all corresponding deliverables.

San Diego, California, United States

• Played a crucial role in overseeing and coordinating the production processes and activities related to the organization's projects and initiatives. Was responsible for ensuring efficient and effective production operations while aligning with the organization's mission and goals.• My primary objective was to manage the entire production cycle, from planning and resource allocation to execution and delivery. Worked closely with various teams, including program managers, volunteers, vendors, and suppliers, to ensure smooth operations and timely completion of projects.

Los Angeles County, California, United States

• Established, led production division and helped sell projects to major television and news companies, including AMC, AOL News, Yahoo News, Huffington Post, and more.• Helped secure a production deal with AMC resulting in the ability to expand the company more than 50% its original goal market value.

• Maintained 24-hour on call status to respond to attendee and resident needs.• Finished constructed sets with paint, hardware, and fixtures as well as managed supplies and ensure everything is ready for each assigned build.• Maintained event schedule to make sure shows ran on time and performers arrived to sets as scheduled

Westlake Village, California, United States

• Reported directly to the COO, but also worked with the entire team on projects.• Was dedicated to existing clients, making sure that they are happy, and assisted if our product had not been a success yet in their business.• For those clients who were not on our "auto-renew" service, I oversaw creating quotes for those renewals, of which we expected 100% of our clients to renew.• Documenting all our client interactions into our CRM system.• Heavy utilization of Microsoft Outlook, Teams, Excel, and PowerPoint.

Los Angeles, California, United States

• Top seller on my team both in membership and personal training.• Corp captain in charge of outside prospecting as well as local event on sites.• Trained new sales team members.• Oversaw documentation of daily sales, calls, and appointments set by team.

Bachelor'S Degree, Business Administration

Education record