Thanh Phong Tran Email & Phone Number

Sydney, New South Wales, Australia

Identify business needs and finding solutions that will drive growth and efficiency Result:- Optimized order processing workflow to efficiently handle both retail and wholesale orders as the business specializes in selling Australian products and transporting them to Vietnam. With this process customers can make orders and track their order status seamlessly, leading to higher customer satisfaction and reducing mistakes and operating cost.- Created a streamlined Customer Relationship Management tool tailored for business agents, focusing on user-friendliness and effectiveness- Worked closely with business partners to enhance the transport booking system continuously

Sydney, New South Wales, Australia

Analyze the current business processes and warehouse management system, then conduct research to identify appropriate solutions for developing a new system for the company· Collected requirements from stakeholders to determine functionality for the company website and internal warehouse management system· Created wireframes and prototypes to illustrate system functions and user flows using Sketch and InVision· Collaborated with development teams to ensure designs are implemented correctly and effectively· Analyzed site traffic and user behavior using Google Analytics and heatmap tools to identify areas for improvement and conducted future product iterations roadmapResult:Designed and implemented a system comprising four modules to manage Stock, Supply, Sales, and Customer, as well as several websites and landing pages tailored to the company's business demands

Ho Chi Minh City, Vietnam

Conducted user research and analysis to continuously enhance user experience (UX) for thegioididong.com (Vietnam's leading e-commerce website) on various platforms (desktop, mobile, etc.)- Collected and documented feedback from stakeholders to enhance the company's eCommerce ecosystem including websites, CMS, CRM, and ERP systems- Participated in or led planning sessions, coordinated teams (sales and marketing, IT, etc.) and resources, monitored project progress. Ensured timely completion of projects and managed relationships with key stakeholders+ Key projects:- Collaborated with a payment agent representative to integrate card payment functionality into the company's website, ensuring the integration was smooth and secure- Enhanced the process to purchase and sell used mobile phones and laptops. The new process required changes from hundreds of physical stores, ERP, CRM and display on website - Trained and updated the Call Center and staff in stores for any changes in the ecosystem- Developed a new process for selling products on an installment basis through online channels

Ho Chi Minh City, Vietnam

Defined and documented the product roadmap for the website dendau.vn, collaborating with developers and designers to prioritize and deploy features- Managed development team to deliver the high quality features for the website Key projects:- Implemented mobile version for the website- Improved on-page comment and feedback from end-user processes- Tripled pageviews of the website after 6 months

Ho Chi Minh City, Vietnam

Participate in developing website and management software for the project- Collected requirements from stakeholders to determine functionality for the project’s website and a CRM system- Created wireframes and prototypes to illustrate system functions and user flows using MS Azure- Collaborated with a outsource development teams to implement the system- Participating in training the system features for internal staff and partner staffResult:- Built a system from scratch to take requirements from Call Center, distribute the tasks to technicians, then record results and feedbacks from customers.

Ho Chi Minh City, Vietnam

Plan and conduct digital marketing and sale campaigns to push sales or raise brand awareness, for example, Online Pre-order, New product pre-order, Stock Clearance, etc.

Mba In Finance, Business Administration And Management, General

Computer Science And Engineering, Computer Science