Senior Manager, Technology
Current- Whitecoat is a digital healthcare provider offering telemedicine video consultations via an ondemand mobile platform known as the WhiteCoat App. Such services are provided in a regulatory sandbox with the Ministry of.
- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service
- Taking accountability for service delivery performance, meeting business unit expectations, and driving future demand
- Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades