Phoothun Vuth Email & Phone Number

Phnom Penh, KH

- Led a team to achieve high satisfaction rates and improved response times.- Built and maintained strong relationships with key accounts.- Ensured the needs of key accounts were met with tailored solutions.- Monitored and enforced SLA compliance to enhance client satisfaction.- Provided efficient support to resolve customer issues.- Mentored and guided a.

Phnom Penh, Cambodia

- Implementation and Support: Successfully implemented and provided ongoing support for Trend Micro Apex One, Deep Security, and Vision One Endpoint protection, ensuring comprehensive endpoint security.- Technical Expertise: Leveraged deep technical knowledge to configure and optimize security solutions, enhancing protection against threats.- Issue.

Phnom Penh, Cambodia

- Response to customers contacting when having issue- Troubleshooting cases for customers- Cooperate with sales to get information for support customer- Opening case with support Cisco, Fortinet, Microsoft, Barracuda… to solve issues- Immediately escalating cases to upper level once cannot solve - Knowledge on guiding into FortiGate system- Following up.

Cambodia

- IT Support/Helpdesk (computer software/hardware, printer…)- Resolve client’s issue- Troubleshoot malfunction computer clients and network devices

- Prepare proposal to customer related to Cisco, Fortinet, Palo Alto- Design network diagram/topology to customer

Bachelor'S Degree, Information Technology

Gep, General Studies, Level14

Cisco Certified Network Associate (Ccna)