• Led two consultants, trained, mentored and had weekly check-ins to ensure projects were completed on-time.• Worked as part of a team to implement 5 successful rollouts, which included a total of 40 clinics and 570 staff.• Created a project task list of tasks, subtasks, and dependencies for better tracking of milestones. This list increased productivity and efficiency while minimizing issues during the implementation.• Provisions and maintains all user records. Builds EMP, SER and provisions Active Directory (AD) accounts, which includes physicians, nurses, and project team members.• Extensive knowledge of Data Courier and Chronicles, including imports and exports.• Troubleshoots a variety of security and SER issues on a daily basis and provides excellent customer service.• Collaborates with multiple teams including, but not limited to, ClinDoc, Ambulatory, Professional Billing, and Cadence teams to address their security needs and implements those changes effectively and efficiently.• Creates Templates and SubTemplates to drives different functionality within the system.• Creates and duplicates Security Classes (ECL), Roles (E2R), Menus (E2U), and applies them correctly to the templates.• In-depth knowledge of multiple master files including, but not limited to, ECL, SER, EMP, E2R, LPR, and LOR.• Optimizes and maintains Epic user security and ECLs that supports all applications to advance clinical delivery of quality healthcare outcomes.• In-depth knowledge of clinical workflow and analysis. • Provides ongoing review and identifies overlapping security points within templates. Makes appropriate adjustments, which provides additional functionality for the users.• Created several comprehensive knowledge-based (KB) troubleshooting guides for support (Service Desk) staff. Enabled Service Desk Team to address more calls on their own, leading to higher morale and better customer service and satisfaction.

Member of UC San Diego Health's first dedicated access team for its electronic medical records (EMR) application, Epic.• Evaluated user’s training, job role, and responsibilities. Exercises judgment to assign appropriate security templates, reports, and other functions within the EMR, UCSD Active Directory, and other related systems.• Edited and updated several policies and procedures to define and improve roles and responsibilities among various teams within Epic, other UCSD departments, as well as with external partners. • Designed and implemented on-call procedures for all access-related requests.• Created a comprehensive training/troubleshooting guide for support (help desk) analysts, including after-hours operators. Enabled help desk team to address more calls on their own, leading to higher morale and better customer service and satisfaction.• Reviewed new version and release notes to assess feature and functionality changes. Identified updates with potential beneficial impact. Implemented a new version feature that allowed specific end-user populations to switch their own access:o Completed required validation testing. Coordinated proposal with other affected teams. o Created user-friendly template names required to use the feature. Presented to change management for final approval and implementation to production. Created 1-page instruction guide for end users. o This change empowered the end-users, streamlined their workflow and satisfaction, and resulted in the elimination of a significant number of help desk calls related to template changes. • Leveraged SharePoint to create a streamlined onboarding process for incoming nursing and medical students.• Served as project manager for incorporating the UCSD Free Clinic organization into Epic. Coordinated efforts of clinic staff, training, ambulatory, and revenue cycle build teams. Resulted in substantial improvements to the clinic’s administrative operations and patient experience.

• Spearheaded, designed, developed, and implemented the Clinical Systems Flipbook, a troubleshooting guide for support analysts. This led to increased effectiveness of support analyst team.• Collaborated with Epic tier 3 analysts to better understand system in order to more effectively troubleshoot future calls. Identified bugs and other issues within the production environment that needed to be addressed.• Served as key member on an internal audit response team, which led to the creation of a dedicated access team.• Invited to served on the first access and security team for implementation of OpTime, Rev Cycle/Cadence applications. Resolved end-user’s access and security issues.• Credentialed EMR/Epic trainer for inpatient and oncology.• Provided on-site go-live support for San Diego Cancer Centers, upgrade support for ambulatory clinics and hospital staff during two new version upgrades.

Specializing in portraits and weddings.

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Provided emergency scene management and care with emphasis on trauma patients being transported by helicopter to area hospital/trauma centers.

Provided emergency scene management and care with emphasis on trauma patients being transported by helicopter to area hospital/trauma centers.

Served as paramedic supervisor and field training officer for the City of Wilton Manors, Florida.• Supervised a staff of 30-100 emergency response personnel per shift. o Scheduled and allocated personnel resources to meet agency needs.o Performed staff performance management, counseling, and day-to-day supervision.o Assisted with staff recruitment, including job description development, resume review, candidate interviews, and selection.o Conducted quality assurance assessment and activities of prior shift paperwork.• Implemented a Code Save and several other programs recognizing employees for outstanding work, resulting in increased morale, motivation, inspiration and team spirit. • As onsite commander, led first response 911 / emergency medical services including critical care transport, inter-hospital transport, and pediatric emergency transports. • Coordinated emergency medical services for Florida AIDS Ride - 1996, 1997, 1999.

Provided emergency medical care for the greater Salt Lake valley.