Phoenix Ly Cheung Email & Phone Number

Melbourne, Victoria, Australia

• Managing multiple daily and diverse tasks efficiently and autonomously, including: lodgement of applications, digital mail sorting and distribution, and maintenance of digital application files and the contents.• Lodge planning and building applications, permit amendments, objections to developments and fie search requests.• Prepared documentation for the advertising of planning permit and Section 72 applications including: preparing signage, correspondence and website information.• Responsible for dealing with complaints (objections) and documenting information for Council action.• Recognised by manager as a ‘respected team member’ and ‘a positive contributor’ to team building having successfully navigated challenges associated with being split between two teams. This has been attributed to ‘her positive nature towards the team who have trust and comfort knowing that her working tasks are completed to a very high standard collaboratively.’• Maintain electronic files and filling systems to ensure information is accessible and correct when requested by clients.• Ability to use initiative, solve problems and confidence to actively participate in process improvement.• Able to manage work priorities to achieve accurate and timely completion of requests for information

• Managing multiple daily and diverse tasks efficiently and autonomously, including: processing and scanning incoming hard copy plans and documentation; receipting and registering planning applications, notices, orders and reports and preparing certificate requests; mailing notices to the owners & occupiers of adjoining properties.• Ensured compliance with customer service obligations (procedures, policy and processes) resulting in the delivery of timely and customised responses. • Appointed member of the “paperless working group” continuing to assist with the transformation of the building services division to an exclusive digitised applications process and work platform. • Maintained an accurate and efficient retrieval and storage system for building, subdivision and planning files that ensured timely access to information.• Translation of information into languages other than English.• Received consistently positive feedback in staff appraisals, including: ‘performing assigned tasks to an exceptional standard’, ‘positive attitude has greatly assisted with excessive workloads and implementing better work practices’, ‘professional in work output and goes about work with little need for direct supervision.’

Melbourne, Victoria, Australia

Prepared for the transcript & making high quality Australian Sign Language videos from audio podcasts.

Melbourne Cbd

• Create and maintain hard copy folders • Using Trim context to index and research the files• Prepare temporary value records for off-site storage• Reviewing archive box content and register into an inventory• Retrieve the boxes / files • Printing the barcodes for the records • Auditing the process, correctness of adherence to the organisations policies and procedures • Scanning and distributing the documents • Quality Control • Training development and execution for new operation staffs

Cheltenham

• Receive parts shipments, verifying against purchase order for accuracy• Daily receipt and opening of mail and parcel• Generate price labelling for merchandise and shelve inventory• Take inventory or examine merchandise to identify items to be reordered or replenished• Pack customer purchases in bags or boxes• Stamp, attach or change price tags on merchandise, referring to price list• Process client orders, invoices and payments• Maintaining optimal stock levels to ensure timely available of products• Using MYOB to update inventory and print invoices• Resolving problems with missing items and delivery mistakes

East Brunswick

• Products quality checking and stock control• Embellishment stitching• Clothes alteration for the customers • Tagging labels and dispatching orders and posting

East Melbourne

• Creating file management for staff, or new files as required• Recording movements of files and documentation• Daily receipt and opening of mail• Organising staff work schedules and wages• Ensuring data accurately onto computerised databases and excel spread sheets• Maintain files and folders

Hong Kong

• Assisted with the writing and editing of emails to customers• Ensuring data accurately onto computerised databases and excel spread sheets• Using AutoCAD 2007 to draw products• Classifying and indexing records and the products• Locate and correct data entry errors• Lifting of files and boxes containing paper records• Scanning and copying contracts, notes and other documents• Dealing with incoming email, faxes and post• Providing general administrative support to colleagues and the office manager• Going to the bank and depositing cheques

Bachelor'S Degree, Art ( Fashion )

Education record