Phrone Davis Email & Phone Number

Sturtevant, Wisconsin

Jacksonville, Florida Area

Jacksonville, Florida Area

• Handled all schedule-related requests, including PTO, shift swaps and overtime• Determined appropriate schedules and made proactive adjustments to meet coverage and service objectives• Collaborated with senior and department leaders to develop and implement workforce plans• Streamlined established processes by implementing client and employee feedback• Developed new-hire training materials regarding all attendance and schedule matters• Connected with multiple sites to… Show more • Handled all schedule-related requests, including PTO, shift swaps and overtime• Determined appropriate schedules and made proactive adjustments to meet coverage and service objectives• Collaborated with senior and department leaders to develop and implement workforce plans• Streamlined established processes by implementing client and employee feedback• Developed new-hire training materials regarding all attendance and schedule matters• Connected with multiple sites to relate any system changes and integrate customer feedback into improvement processes Show less

Jacksonville, Florida Area

• Evaluated training programs to determine effectiveness and increase employee retention• Developed and implemented all sales protocols and training programs• Created customized courses for distributors and customers to introduce relevant features and benefits of products• Recruited, trained and mentored all sales team members and offered continuous support for professional development• Maintained compliance with export guidelines and international standards• Oversaw… Show more • Evaluated training programs to determine effectiveness and increase employee retention• Developed and implemented all sales protocols and training programs• Created customized courses for distributors and customers to introduce relevant features and benefits of products• Recruited, trained and mentored all sales team members and offered continuous support for professional development• Maintained compliance with export guidelines and international standards• Oversaw production of advertising copy, including preparing scripts, reviewing proofs and editing layouts• Interacted with prospects by asking appropriate open-ended questions to better understand needs and requirements• Ensured client satisfaction ratings by quickly offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges• Improved profitability by developing pipeline using multiple sales penetration strategies Show less

Jacksonville, Florida Area

• Informed customers about billing procedures, processed payments and provided payment option setup assistance• Consulted with customers to determine best methods to resolve service and billing issues• Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems• Trained new team members in procedures and policies in order to maximize team performance

Certification, Sql

Certification, Advanced Sql

Bachelor Of Science - Bs, Mathematics

Activities and Societies: SGA President Member of the baseball team (Centerfield) Omega Psi Phi (Greek Fraternity) 4-X-02