Phua Kien Gee
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Phua Kien Gee Email & Phone Number

Assistant Manager, Hospitality Quality Assurance at Marina Bay Sands
Location: Singapore, Singapore, Singapore 10 work roles 3 schools
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Current company
Marina Bay Sands
Role
Assistant Manager, Hospitality Quality Assurance
Location
Singapore, Singapore, Singapore
Company size
6073 employees

Who is Phua Kien Gee? Overview

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Quick answer

Phua Kien Gee is listed as Assistant Manager, Hospitality Quality Assurance at Marina Bay Sands, a company with 6073 employees, based in Singapore, Singapore, Singapore. AeroLeads shows a matched LinkedIn profile for Phua Kien Gee.

Phua Kien Gee previously worked as Analyst, Customer Experience Analytics at Marina Bay Sands and Senior Executive, Customer Experience Analytics at Marina Bay Sands. Phua Kien Gee holds Bachelor'S Degree, Hospitality Business from Singapore Institute Of Technology.

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Marina Bay Sands

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Profile bio

About Phua Kien Gee

With experience in customer experience and quality service management, I am passionate about driving service excellence through meticulous attention to detail and a commitment to high standards. My work revolves around conducting audits and ensuring compliance with service standards, all while fostering a collaborative environment with diverse stakeholders.I am conscientious in my approach, always striving for clarity to enhance my performance and contribute effectively to team goals. I find great purpose in my work, as I believe that delivering exceptional service has a profound impact on both customers and the organisation.I am dedicated to continuous improvement and look forward to leveraging my skills to help organisations to elevate their service offerings. One of my goals is to bridge the gap between data analysis and on-ground operations, driving actionable improvements that lead to happier customers.

Listed skills include Microsoft Office, Airport Management, Data Analysis, Project Management, and 5 others.

Current workplace

Phua Kien Gee's current company

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Marina Bay Sands
Marina Bay Sands
Assistant Manager, Hospitality Quality Assurance
Website
marinabaysands.com
Employees
6073
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Company profile
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10 roles

Phua Kien Gee work experience

A career timeline built from the work history available for this profile.

Analyst, Customer Experience Analytics

Current
Marina Bay Sands

Singapore

Managing and overseeing Marina Bay Sands’ resort-wide mystery shop programme and service standards. Areas include Hotel, Casino, Food & Beverage, Attractions, Entertainment, Retail, and other operational departments.

Apr 2022 - Present

Senior Executive, Customer Experience Analytics

Marina Bay Sands

Singapore

Jan 2022 - Apr 2022

Senior Executive, Customer Experience

Agency For Integrated Care (Singapore)

Part of the Customer Experience Department to enhance clients’ experience in AIC and partners’ touchpoints by planning, implementing and evaluating service quality initiatives and solutions.

Oct 2020 - Oct 2021

Intern, Learning & Service Quality

Far East Hospitality Management (S) Pte Ltd

Singapore

Learning and People Development- Provided end-to-end assistance and support in training programmes- Planned, developed and executed 3 organisation-wide leadership workshops- Demonstrated leadership and facilitation skills by conducting a six-week Basic Conversational English Programme for 20 non-English speaking room attendants, as well as, leading the.

May 2019 - Dec 2019

Front Desk Agent

Bunc Hostel, 5Footway.Inn

Singapore

- Handled the hostel’s day-to-day operations- Performed check-in and check-out for guests- Handled enquires and/or complaints related to the hostel - Ensured cleanliness of hostel through regular spot checks and coordinated effort with Housekeeping staff

Jun 2018 - Dec 2018

Sales Associate

Orchard Hotel Singapore

Singapore

- Coordinated and prepared corporate sales proposals and contracts for prospective clients- Prepared and conducted weekly Group Resume meeting with different departments to ensure hotel’s ability to prepare for upcoming group arrivals and departures- Conducted daily showroom inspections for Sales Managers- Answered corporate sales enquiries from clients.

Jan 2018 - Apr 2018

Intern, Quality Service Management

Changi Airport Group

Singapore

- Streamlined the work processes for various service touch points that improved the working environment and enhanced passengers’ experience in Changi Airport- Supported in major projects (e.g. Terminal 4) to ensure service excellence and seamless passenger experience- Performed service blueprinting and established service standards for different airport.

Sep 2016 - Feb 2017

Food Cart Service Crew

Resorts World Sentosa

Singapore

Performed duties such as taking orders, preparing the food, handling of payment, and responding to customers’ inquiries regarding the attraction.

Sep 2014 - Dec 2014
Team & coworkers

Colleagues at Marina Bay Sands

Other employees you can reach at marinabaysands.com. View company contacts for 6073 employees →

SK Soke Kuin Chan Soke Kuin Chan Colleague at Marina Bay SandsSingapore, Singapore View → VK Vignesh Kumar Vignesh Kumar Colleague at Marina Bay SandsSingapore, Singapore, Singapore View → ZM Zuber Mihir Singh Bishnoi Zuber Mihir Singh Bishnoi Colleague at Marina Bay SandsSingapore, Singapore, Singapore View → GJ Grace Juan Guo Grace Juan Guo Colleague at Marina Bay SandsSingapore, Singapore View → MS Muhammad Saifudin Muhammad Saifudin Colleague at Marina Bay SandsSingapore, Singapore, Singapore View → 吴 吴美妮 吴美妮 Colleague at Marina Bay SandsSibu, Sarawak, Malaysia, Malaysia View → AA Ahmed Amara Ahmed Amara Colleague at Marina Bay SandsUnited Arab Emirates, United Arab Emirates View → LD Leo Don Quijano Leo Don Quijano Colleague at Marina Bay SandsSingapore, Singapore View → BA Belle Ang Belle Ang Colleague at Marina Bay SandsSingapore, Singapore View → AK Ang Kah Chun Ang Kah Chun Colleague at Marina Bay SandsSingapore, Singapore View →
3 education records

Phua Kien Gee education

Education record

Orchid Park Secondary School
FAQ

Frequently asked questions about Phua Kien Gee

Quick answers generated from the profile data available on this page.

What company does Phua Kien Gee work for?

Phua Kien Gee works for Marina Bay Sands.

What is Phua Kien Gee's role at Marina Bay Sands?

Phua Kien Gee is listed as Assistant Manager, Hospitality Quality Assurance at Marina Bay Sands.

Where is Phua Kien Gee based?

Phua Kien Gee is based in Singapore, Singapore, Singapore while working with Marina Bay Sands.

What companies has Phua Kien Gee worked for?

Phua Kien Gee has worked for Marina Bay Sands, Agency For Integrated Care (Singapore), Far East Hospitality Management (S) Pte Ltd, Bunc Hostel, 5Footway.Inn, and Orchard Hotel Singapore.

Who are Phua Kien Gee's colleagues at Marina Bay Sands?

Phua Kien Gee's colleagues at Marina Bay Sands include Soke Kuin Chan, Vignesh Kumar, Zuber Mihir Singh Bishnoi, Grace Juan Guo, and Muhammad Saifudin.

How can I contact Phua Kien Gee?

You can use AeroLeads to view verified contact signals for Phua Kien Gee at Marina Bay Sands, including work email, phone, and LinkedIn data when available.

What schools did Phua Kien Gee attend?

Phua Kien Gee holds Bachelor'S Degree, Hospitality Business from Singapore Institute Of Technology.

What skills is Phua Kien Gee known for?

Phua Kien Gee is listed with skills including Microsoft Office, Airport Management, Data Analysis, Project Management, Sales Operations, Property Management Systems, Customer Service, and Hotel Management.

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