Phumla Mashinini Email & Phone Number

Johannesburg, GP, ZA

City Of Johannesburg, Gauteng, South Africa

- Established a self-reliant operating rhythm for a nascent contact centre by implementing comprehensive Standard Operating Procedures (SOPs) from the ground up. This facilitated efficient service delivery from day one and fostered a structured framework for seamless onshore and offshore collaboration.- Transformed client relationships by exceeding.

Johannesburg Area, South Africa

Led a high-performing face-to-face sales team specialising in long-term insurance products (life and investments) in the Johannesburg area.Developed and secured long-term sales partnerships with multiple business sites across Johannesburg for my team, ensuring a consistent pipeline of qualified leads and maximising their potential for success in the.

Johannesburg Metropolitan Area

Oversaw the successful execution of 13 complex customer service campaigns simultaneously, ensuring seamless operation and meeting client expectations across a diverse portfolio across all geographies in a 247 environment.Architected a transformative 'customer service clinic' model, propelling a client's Quality Assurance (QA) scores to a consistently.

Randburg, Gauteng, South Africa

Johannesburg, Gauteng, South Africa

Established a new BPO department within the company, laying the groundwork for a successful outsourced service offering.Designed and implemented a comprehensive operating rhythm for the newly established BPO department, ensuring efficient workflow and maximized productivity.Despite an unfortunate retrenchment due to COVID-19, I successfully increased total.

Bedfordview Johannesburg

Start up company which secured a franchise restaurant in Eastgate Shopping Centre through finance with SEFA. I was instrumental in business plan development, training of staff and store management once the store opened in May 2017.

Johannesburg Area, South Africa

Selling experience in the South African insurance industry I trained with Sanlam to be a Financial advisor. The role involved sourcing leads, travel, personalised financial analysis and recommendations, strong sales skills and travel. I was linked to Mpumelelo Financial services as their broker.

Pretoria Area, South Africa

Successfully drove a consistent 40% conversion rate in sales, exceeding monthly targets, by leading a high-performing team of 50 sales representatives and 5 team managers.Fast paced insurance company based in Australia with SA call centre for extended hours. I was a sales advisor come team manager and group sales manager (acting) in my last 6 months with.

Johannesburg Area, South Africa

A start up property investment company. My role was to find and introduce international investors for the company.

Johannesburg Area, South Africa

Reporting to head of graphic designer, events planner, marketing manager and HOD. Made SAP payments to suppliers, received and distributed orders and facilitated rebranding campaign globally.