Phung Dang Email & Phone Number

I am a Bachelor of Business graduate from RMIT University and have majored in both entrepreneurship and marketing. I am currently working as a social media coordinator and marketing consultant helping out small Australian businesses. With the creative and innovative mindset from studying both entrepreneurship and marketing, I have the confidence in delivering knowledgeable and useful skills into any given project. Throughout my course and experience at SBMS, I have gained valuable skills and the ability to harness any given opportunity to create sufficient outcomes.I am passionate about all things marketing and creative thinking and am always highly motivated to help businesses flourish and explore their potentials. I also have a strong passion for the beauty and make-up industry and am currently a qualified Make-Up Artist as well.

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  Customer And Social Experience Agent

  Accent Group Limited

  Jul 2023 - Present - Melbourne, Victoria, Australia

  Engage with customers through various channels such as phone, email, chat, and social media.Provide feedback and responses to customer demands and queries through social media channels for multiple brands.Possess in-depth knowledge of the company's products or services to assist customers accurately.Investigate and resolve customer complaints, concerns, and issues effectively.Collaborate with cross-functional teams, including sales, marketing, and e-commerce, to enhance the overall customer experience and to address complex problems and ensure timely resolution.Demonstrate empathy and active listening to build rapport and address customer needs.

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  Rmit University

  Entrepreneurship/Entrepreneurial Studies & Marketing