Phung Hang Email & Phone Number

Hanoi, Hanoi, Vietnam

Hanoi

• Contact and develop standard service accounts, using the Sales Goals and Activity Plan (SGAP) as the starting point, • Focus on standard selling of services using the tools in GSP • Plan and make sales calls by visits, phone calls and direct mail, to both new prospects and existing customers• Document and distribute internally relevant customer information • Broad customer contact, handling customer inquiries and customer problems• Working according to GSP tools• Work closely together with sales colleagues and related functions in order to maximize sales potentials and help meet the total organisation’s business goals• Handling complaints and trouble shootingfrom May 2014, when Key Account Manager left Geodis, I am in charge for all commercial issues ( pricing, quotation, visit,…) for key account customers such as ABB, General Electric ( GE), PV,...

Hanoi

• Manage a favorable commercial relationship with the assigned account(s) that will promote customer satisfaction and loyalty, business growth and profitability• Ensure that all accounts are managed and developed in line with the established corporate / regional strategies and all key performance indicators stipulated in the contract are being fulfilled• Responsible for a smooth business implementation and handover to Operations and ongoing monitoring of contract compliance• Conduct regular (minimum quarterly) business reviews with Outdoor Sales, analyze and indentify business opportunities, potential risks and make the appropriate recommendations to the management• Propose improvement measures and drive continues improvement processes for the account• Maintain existing customer tariffs, administrate necessary activities including rate increases.• Generate and distribute (internal/external) reports as assigned by the management • Tender Management to answer to regional tender team.• Monitor reply on rate requests from Overseas and local Sales team.• Accompany sales to visit clients for key projects if necessary.• Searching quotation as requested by the clients.• Negotiate the most competitive price from Suppliers( airlines, shipping lines, co-loaders, sub contractors) and with HQ procurement team.• Propose the selling price to the clients on behalf of the Outdoor Sales when they are in the field. ( urgent case only)• Business Development. Address additional service request by the clients.• Prepare handling instruction to Operation team.• Address problem as they occur with clients.• Prepare weekly and monthly sales reports to NSM.

Hanoi

Work as dedicated customer service for key account ABB and Japanese accounts1. With Outbound shipment:- Send sailing schedule to customers.- Check updated rates with/ on carriers/ pricing systems- Contact with customers' export staff to take export plan weekly or monthly ( depend on each customer).- Send booking e-mail with their special request to Operation after received booking request from customer.- Transfer documentation which will be used to open customs declaration to traffic operations ( with sea export), to Sub- contractors ( with Air Export)2. With Inbound shipment:- Send pre-alert to customers after received pre-alert from Schenker oversea.- Note with Operations about customers' special request.- Take documentation which will be used to open import customs declaration from customers & transfer to Operations ( with Sea import), transfer to sub-contractors ( with Air import)3. Gerneral job description (for both of Export-Import):- Make quotation and maintain rates for customers.- Follow up doing customs & tracking status - Collect all other extra charges, DDU invoices from Operations or oversea side to check. Then make Debit Note and send to customers.- After received confirmation Debit note from customers, send instruction for Billing staff to issue red invoices.- Collect all red invoices from Billing staff, check amount in these red invoice. If it fit with amount in Debit note which customers confirmed, send these invoices to customers with " Delivery sheet" after copy all red invoices to save file.- Push customers to transfer bank for all payment if receive e-mail from Accountant Receivable staff for out standing payment.

Hanoi

1. With Outbound shipment:- Send sailing schedule to customers.- Check updated rates with/ on carriers/ pricing systems- Contact with customers' export staff to take export plan weekly or monthly ( depend on each customer).- Send booking e-mail with their special request to Operation after received booking request from customer.- Transfer documentation which will be used to open customs declaration to traffic operations ( with sea export), to Sub- contractors ( with Air Export)2. With Inbound shipment:- Send pre-alert to customers after received pre-alert from Schenker oversea.- Note with Operations about customers' special request.- Take documentation which will be used to open import customs declaration from customers & transfer to Operations ( with Sea import), transfer to sub-contractors ( with Air import)3. Gerneral job description (for both of Export-Import):- Make quotation and maintain rates for customers.- Follow up doing customs & tracking status - Collect all other extra charges, DDU invoices from Operations or oversea side to check. Then make Debit Note and send to customers.- After received confirmation Debit note from customers, send instruction for Billing staff to issue red invoices.- Collect all red invoices from Billing staff, check amount in these red invoice. If it fit with amount in Debit note which customers confirmed, send these invoices to customers with " Delevery sheet" after copy all red invoices to save file.- Push customers to transfer bank for all payment if receive e-mail from Accountant Receivable staff for out standing payment.- Remind Operations to take declaration sheets for shipments and take real export stamp on these. Push them to update status of taking these declaration each day. Then, I collect all declaration sheets from Operations and return to customer with " Delivery sheet" with deadline that customers request.- Make PR for customs sub-contractors.

Hanoi

1. With Outbound shipment:- Send sailing schedule to customers.- Check updated rates with/ on carriers/ pricing systems- Contact with customers' export staff to take export plan weekly or monthly ( depend on each customer).- Send booking e-mail with their special request to Operation after received booking request from customer.- Transfer documentation which will be used to open customs declaration to traffic operations ( with sea export), to Sub- contractors ( with Air Export)2. With Inbound shipment:- Send pre-alert to customers after received pre-alert from Schenker oversea.- Note with Operations about customers' special request.- Take documentation which will be used to open import customs declaration from customers & transfer to Operations ( with Sea import), transfer to sub-contractors ( with Air import)3. Gerneral job description (for both of Export-Import):- Make quotation and maintain rates for customers.- Follow up doing customs & tracking status - Collect all other extra charges, DDU invoices from Operations or oversea side to check. Then make Debit Note and send to customers.- After received confirmation Debit note from customers, send instruction for Billing staff to issue red invoices.- Collect all red invoices from Billing staff, check amount in these red invoice. If it fit with amount in Debit note which customers confirmed, send these invoices to customers with " Delevery sheet" after copy all red invoices to save file.- Push customers to transfer bank for all payment if receive e-mail from Accountant Receivable staff for out standing payment.- Remind Operations to take declaration sheets for shipments and take real export stamp on these. Push them to update status of taking these declaration each day.Then, I collect all declaration sheets from Operations and return to customer with " Delivery sheet" with deadline that customers request.- Make PRfor customs sub-contractors.

Hanoi

Working at human resource sector including:- Recruitment- Employee’s time management- Manager assistant- Interpreting in meetings for managersOffice stationery management- Translating document related to Japanese jobs. Labor registering for Japanese guy.- Translating, interpreting architecture, IT, mechanic documents.- Teaching Japanese for staffs.