Le Phung Anh Email and Phone Number

- Planning sale promotion activities, sales policies/ communication with overseas business partners- Building customer relationship- Researching/working with middleman- General office work, translation/interpretation for technical intern

・Visits to contracted companies・Problem coordination and support with companies /technical intern trainees・Receipt and confirmation of related documents・Other related operations, etc.

Ensure customer satisfaction through promoting excellent serviceRespond to customer complaints tactfully and professionallyTrain new employees and provide ongoing training for all staff

During these six months, I was offered the opportunity to get involved and follow Courtyard by Marriott Brussels in its daily operations with its problems, successes. I had the opportunity to live a rewarding experience in many ways that will remain unforgettable. In addition to all the knowledge I have acquired during this internship, it was also a special moment where I could experience the pleasures and difficulties in Food and Beverage department.Moreover, during 6 months internship, I have learnt a lot:- Knows and understands the job description of all positions in F&B overall: functions, service & bar, capable of performing the tasks as required.- Knows and understands all the F&B policies and procedures in service & Kitchen.- Recognizes good quality products and presentation.- Ensures that the restaurant and kitchen are prepared for service.- Assists with inventory check of operating equipment.- Handles guest complaints and follows up.- Ensures the tidiness & cleanliness of the F&B staff.

Vatel practical applications – reception, service (Bar, room, restaurant), kitchen, housekeeping, maintenance● Kitchen rotation: pastry, platting, putting, cutting● Front-of House Service rotation: table setting, clearing, customer hospitality, banquets● Vatel Reception: platform on which to showcase what was learned during internship; telephone call, mail, opens doors to Vatel Switzerland School● Hotel Vatel Reception: check in, check out, reservation, mail, telephone call, project (news paper and concierge), calculation, menu● House Keeping: room cleaning, room checking, turndown service, mini bar1st year: Operational duties in all departments2nd year: Operational duties and Management of 1st year students3rd year: Operational duties and Management of 1st and 2nd year students

Introduction to the Food & Beverage department in a Gastronomic Restaurant- Restaurant mise en place- Welcoming customers- Informing customers- Taking orders- Deliver high quality restaurant service- Billing