Huy Phung Email & Phone Number

Bellevue, Wa, Us

Port Washington, New York, Us

Overseeing the IT department at Hercules Pharmaceuticals, an ethical wholesale distributor supplying manufacturer-direct medicines to pharmacies, healthcare practices, and institutions. Led a digital transformation initiative to enhance system modernization and IT operational efficiency across technology groups. Implemented Agile methodologies across more than 30 teams and directed the adoption of AI technologies, including GPT training programs, to advance our digital innovation objectives.

Port Washington, New York, Us

Redmond, Washington, Us

• Managed Audit platform, which collected all audit/forensic data from +40 M365 services worldwide.• Managed 6mo feature/product roadmap for service and partnered with engineering to manage monthly sprints/daily stand ups.• Led successful engineering migration to agile methodology, enhancing tactical goal attainment.• Led successful engineering migration to agile methodology, enhancing tactical goal attainment.• Improved service performance, capacity, and COGS efficiency for enhanced operations.• Built robust support framework, elevating customer satisfaction and reducing escalations.Results: Increased paid users from 10m to 55m (+450%) and events processing capacity from 8b to 50b events/day (+500%), while reducing COGS by 38% and support escalations by 30%.

Redmond, Washington, Us

• Managed $130m cloud telemetry platform (Cosmos) which collected/retained business intelligence from +40 M365 product groups.• Managed 12mo service roadmap, identifying capacity needs and areas of opportunities. Partnered with +40 product groups to forecast their future needs, and to drive usage efficiencies.• Led successful engineering migration to agile methodology, enhancing tactical planning & success.• Streamlined server procurement and logistics, minimizing downstream impacts.• Drove GDPR compliance and ensured platform privacy, meeting regulatory standards.Results: Improved platform capacity by 30% and achieved $12M (9%) annual savings in COGS. Increased GDPR compliance rate from 84% to 95%. Successfully advocated for 3 additional engineering headcount.

Redmond, Washington, Us

• Collaborated with product teams to assess Incident Response (IR) security needs.• Conducted in-depth testing of security solutions, evaluating effectiveness and readiness.• Partnered with IR teams to implement and configure selected security solutions.• Oversaw end-to-end engineering and deployment of tailored security monitoring solutions.• Drove audit assessment/remediation efforts for IOT and Linux host monitoring.• Led successful engineering migration to agile methodology, enhancing tactical goal attainment.Results: Enhanced threat detection and response capabilities, improved product security, and successfully migrated engineering team to agile methodology, improving engineering velocity +80%.

Redmond, Washington, Us

• Spearheaded a team of 4 senior program managers, developing accessibility governance frameworks for Cloud, Office, and Windows divisions.• Developed framework to assess compliance maturity, identify standards adherence and risk mitigation strategies.• Acted as liaison between product group and governance orgs, fostering collaboration and knowledge sharing across Office division.• Successfully devised and implemented regulatory compliance strategy for Office division (desktop & web).• Conducted assessments of desktop & web Office products (Word, Excel, etc) against MS Accessibility Standards, identifying risk areas and mitigation strategies.Results: Attained full standards compliance for Office division, mitigating non-compliance risks and penalties.

Redmond, Washington, Us

• Pioneered the successful launch of Microsoft's inaugural digital sales and distribution channel, leading to a significant market disruption and transformation.• Managed end-to-end engineering and deployment of e-Commerce sites to trial, buy and activate Office products.• Strategically expanded operations to encompass over 200 geographies, enhancing platform's capacity and global reach.• Ensured platform compliance with diverse local regulations and cultural nuances via localization efforts, guaranteeing seamless user experience in various regions.• Played key role in the evolution of the platform, ultimately leading to its transformation into the widely recognized and successful microsoftstore.com.Results: Achieved eCommerce sales of +$250m/year while reducing COGS by 94% per unit sold. Successfully advocated for 13 additional headcount. The platform was later converted into microsoftstore.com.

Redmond, Washington, Us

• Pioneered the development of Microsoft Management Services (MMS), introducing advanced enterprise desktop management capabilities.• Led a dedicated desktop deployment team, meticulously planning and executing the deployment of MMS for enterprise clients, ensuring seamless integration.• Oversaw an adept application compatibility team, managing software inventory collection and expertly addressing application compatibility issues.• Managed the full spectrum of engineering and deployment services, facilitating the seamless migration of on-premises services to the cloud.Results: Achieved a significant 450% increase in deployment rate within the first 18 months. Ensured 100% compatibility and a seamless transition for desktop deployments, eliminating any blockers.

Redmond, Washington, Us

• Led the end-to-end deployment process of Windows and Office updates across all corporate endpoints, ensuring timely and efficient delivery.• Oversaw the management and implementation of monthly patch updates for all software, maintaining a robust and secure environment.Results: Successfully achieved and maintained patch compliance across network of +200k desktops and laptops, ensuring the security and stability of the corporate infrastructure.

Bellevue, Washington, Us

Managed Search & Directory Ads for leading search engines. Managed search & advertising – sold Infospace’s search functionality (“OEM”) and branded it for client companies. Acquired expertise in search & online advertising.

Managed the Data Warehousing and Reporting services. Built and maintained web reporting platform, leveraging 3rd party solutions and custom engineering. Integrated with SQL data warehouse to provide business intelligence to marketing teams.

Redmond, Washington, Us

Joined newly formed team to manage corporate web site. Developed tooling and database functionality to manage customer information.

Dublin 2, Ie

Developed software applications for client projects.

Redmond, Washington, Us

Develop code & content for OEM sales and marketing portals.

Bonn, De

Test features and functionality on newly developed shipping and tracking software

Seattle, Wa, Us

Developed application functionality/features and administer network/system for UW Cancer Research Lab.