Phunky Widya Tamara Email & Phone Number

Semarang, Central Java, Indonesia

• Train and guide new employees. Introduce them to BCA products, and applications that will be used for the jobs.• Created, implemented, and optimized a training program that resulted in an average of 93 - 95 percent of trainees passing all course tests and exams.• Maintain and reduced trainee turnover to less than 80% • Maintaining an evaluation score of at least 3 out of 4 (this rating is based on teaching performance and quality judged by the participant)• Create, review, and update the training manual and all training materials used in the contact center (create and maintain a comprehensive training manual for various success modules).

Semarang, Central Java, Indonesia

My role on the job were: • Helped new hire to adapt in contact center environment.• Maintain onboarding new employees, checked their CRM reports, make sure that there were no fatal errors.• Listened to and analyzed new hire calls to ensure they provided accurate and necessary information without putting aside standard operation procedure from the company. • Provided reports to operational regarding the development of the new hires, make sure they achieved the minimum passing grade of 88

Semarang Area, Central Java, Indonesia

My job roles were:• Provided BCA customers with information about the company's banking and credit card services and products.• Maintained performance and discipline with operations standard, resulting in monthly scores of 90-91 (With the minimum being 88)• Identified and handled customer complaints, as well as made the following reports to upper management.• As necessary, complete call notes and call reports and update them in the CRM.

Semarang Area, Central Java, Indonesia

My job roles were: •Maintained a sufficient record of office supplies.•Provided office support services so as to ensure efficiency.•Received and made inventory of gifts sent by the headquarters in order to make a distribution to customers. •Assisted in the preparation of management plans and various management reports.•Organized and filing important documents.

Semarang Area, Central Java, Indonesia

My job roles were: • Helped The Project Director completed the program on time.• Created program database using MySQL• Said program was tested for the client and helped to make a guidebook program that will be submitted to the client; it was all completed in accordance with the target set by the client.

Semarang Area, Central Java, Indonesia

When I was an intern my roles include:• Worked with news events as assistant for floor director• Helped made video's script for tv projects• Looked for suitable places for video take• Sponsorship procurement for events• Took part in event-concept decision making