- Give counselling to customers in person, on phone and by email- Liaise with overseas schools on student application and issues- Make sure the student folder filed with appropriate and enough documents- Handle customer issues- Conduct visa training and program orientation- Follow up student study pathway with schools- Conduct customer service after sales: build up supporter network and strengthen relationship with students - Interpret department seminars & support school partners at fairs- Get to know and update overseas study market, competitors and other related education organizations frequently- Attend training workshops, exhibitions, fairs and relevant events - Lead the summer camp.