Phuong Chau Pham Email & Phone Number

Hcmc

Vietnam

Xanh Marketing is a Digital Creative Agency - designs creative solutions and implements advertising campaign on digital platforms.My responsibilities as a Business Controller include:- Project execution management to ensure timeline and quality committed to clients- Worked closely with Digital Performance Team to develop new products and improve existing products- Reviewed and improved procedure as well as operation performance

Vietnam

EXO Travel is a sustainable tour operator - provides distinctive tailored tours of Asia My responsibilities as German Department Manager include:- Handled feedbacks/complaints from clients directly- Was accountable for annual action plan of German Department with KPI commitment - Managed sales and operation team to make sure everything ran smoothly- Ensured service delivery met clients expectation and our standards- Recruited and provided training for newcomers With some achievements: - Developed the luxury segment of the German speaking market and contributed 30% to the entire revenue of the department just after a year.- Was successful with Seat-in-Coach Tour in 2017 by changing the whole concept from ‘as cheap as possible’ to ‘dream tour with good choices’. - Improved operation procedure for the German Department which was recognised as the best operation model applied so far. - Reduced 80% complaints about missing services by improving service quality - Was the first department applied the no-printing rule properly as a part of the digital transformation process.

Bachelor Of Arts - Ba, German Language And Literature

Activities and Societies: Student Scientific Research Award – Topic “Advantages and disadvantages of different foreign language teaching.

Editor

Activities and Societies: Wrote articles for some local newspapers