Phuong Pham Email & Phone Number

Montreal, Canada Area

Burnaby, BC

- Act as the main point of contact for escalated customer issues, including technical problems, conflict, errors or other crises across all of Canada- Addressed Canada Post shipping issues during the Christmas rush- Maintain a high degree of technical expertise on all systems used within Customer Experience and is able to apply this knowledge to resolve.

Vancouver, Canada Area

- Assist in generating content for both the Copycat application and social media networks- Co-operate in both screenplay and storyboard for the application's crowd funding and advertisement video - Troubleshoot errors for Android version of Copycat application - Generate terminology used within the application - Track web presence and application usage.

Burnaby, British Columbia

- A member of a selected team of 11 for re-writing training documentation for Rogers Communications- Connect and build rapport with a variety of customers and their changing needs- Analyze customer needs and right size solutions when making plan changes- Assist and train team members on the floor and in the trianing room- Answer billing inquiries- Use.

Vancouver, BC

- Primary resource for completing MS WORD and PDF to HTML conversion- Collaborated with management, team members and developers during the development of ‘e3 Automation’- Primary contact for testing and troubleshooting during the development of ‘e3 Automation’ programs- Primary resource for training team members on the use of new programs and procedures in.

- Merchandise, tag, sign, price and secure products in store as per store displays, company inventory and merchandising in line with company objectives.- Complete transactions at cash register- Replenish products & perform down/up stocking activities to ensure products are available to customers- Acknowledge customers & respond to general inquiries- Offer.

Richmond, BC

- Manage, train and support a team of 10+ employees, full-time, part-time and seasonal employees- Assisted in transition of new pilot store at Park Royal, North Vancouver- Implemented Used Game Trade-in at two Future Shop locations in the Lower Mainland- Piloted and implemented new pricing system- Responsible for scheduling, restocking of merchandise.

Richmond, BC

- Merchandise, tag, sign, price and secure products in Entertainment as per store displays, company inventory and merchandising in line with company objectives.- Replenish products & perform down/up stocking activities to ensure products are available to customers- Conduct inventory counts and reconcile any variances to ensure accurate inventory.

High School Diploma

Activities and Societies: Choir, Chamber Choir, Chemistry Club

Bachelors Degree, Marketing