Phuong Pham Email & Phone Number

Montreal, Canada Area

Burnaby, Bc

- Act as the main point of contact for escalated customer issues, including technical problems, conflict, errors or other crises across all of Canada- Addressed Canada Post shipping issues during the Christmas rush- Maintain a high degree of technical expertise on all systems used within Customer Experience and is able to apply this knowledge to resolve complex issues and to coach those around them; takes a new perspective on existing solutions for customers- Work hand in hand with the distribution warehouse, retail store locations and all other parts of Best Buy Canada to delivery customer satisfaction- Effectively communicate via email, phone and letter mail with various internal and external parties to resolve escalated customer concerns- Resolve any customer services issues that have been escalated to the executive level

Vancouver, Canada Area

- Assist in generating content for both the Copycat application and social media networks- Co-operate in both screenplay and storyboard for the application's crowd funding and advertisement video - Troubleshoot errors for Android version of Copycat application - Generate terminology used within the application - Track web presence and application usage using internal web portal - Collaborate on multiple campaigns to generate beta testers and new users

Burnaby, British Columbia

- A member of a selected team of 11 for re-writing training documentation for Rogers Communications- Connect and build rapport with a variety of customers and their changing needs- Analyze customer needs and right size solutions when making plan changes- Assist and train team members on the floor and in the trianing room- Answer billing inquiries- Use sales and negotiation expertise to retain customer accounts by offering creative and adaptive solutions- Provide first level technical troubleshooting for wireless devices such as cell phones including iphones and blackberries- Ensure every Fido customer is a happy customer

Vancouver, Bc

- Primary resource for completing MS WORD and PDF to HTML conversion- Collaborated with management, team members and developers during the development of ‘e3 Automation’- Primary contact for testing and troubleshooting during the development of ‘e3 Automation’ programs- Primary resource for training team members on the use of new programs and procedures in relation to ‘e3 Automation’- Resolved large numbers of technical issues for the department without involving IT.- Installed and updated department specific applications for each employee’s workstation via remote desktop or Citrix across - Primary contact for troubleshooting all departmental specific applications- Developed processes for the department’s EDGAR filing solution- Assisted in generating reports to track employee Full-Time-Equivalent (FTE) hours, employee overtime, and departmental revenue for management to accurately determine future staffing requirements and software licensing purchases- Responsible for inputting large amounts of alpha-numeric data into various databases- Assisted in designing, developing and managing a wiki library via the department’s SharePoint website to allow for an easy and efficient way to document the department’s internal procedures- Assisted in daily maintenance of a secure sub-domain called a ‘Proofs Server’ to the company’s website for clients to log onto safely and securely to review their EDGAR and SEDAR converted documents before they were published to the EDGAR and SEDAR filing systems- First point of contact for all client calls, inquires and e-mails- Responsible for filing client documents on various filing systems in North America- Daily contact with all e3 clients through email, phone or in person- Responsible for drafting and sending out emails to clients regarding products and services offered as well as pricing.

- Merchandise, tag, sign, price and secure products in store as per store displays, company inventory and merchandising in line with company objectives.- Complete transactions at cash register- Replenish products & perform down/up stocking activities to ensure products are available to customers- Acknowledge customers & respond to general inquiries- Offer and promote company services

Richmond, Bc

- Manage, train and support a team of 10+ employees, full-time, part-time and seasonal employees- Assisted in transition of new pilot store at Park Royal, North Vancouver- Implemented Used Game Trade-in at two Future Shop locations in the Lower Mainland- Piloted and implemented new pricing system- Responsible for scheduling, restocking of merchandise, customer service, and store displays - Maintenance of current displays in music, movies, video games and software- Ensure overall presentation of merchandise is in line with company objectives- Filing of various company documents- Ship and receive merchandises to and from store- Assisted several stores in the Lower Mainland through renovation periods- Responsible for stock levels and ordering supplies as per business needs

Richmond, Bc

- Merchandise, tag, sign, price and secure products in Entertainment as per store displays, company inventory and merchandising in line with company objectives.- Replenish products & perform down/up stocking activities to ensure products are available to customers- Conduct inventory counts and reconcile any variances to ensure accurate inventory- Acknowledge customers & respond to general inquiries- Offer and promote company services

High School Diploma

Activities and Societies: Choir, Chamber Choir, Chemistry Club

Bachelors Degree, Marketing