• Provided high-quality customer service to 80+ guests daily by troubleshooting their complex issues and complaints• Maintained up-to-date product knowledge and offers and responsible for their sales, upgrades, and reservations• Responded to 50+ inquiries daily via phone and email in an efficient and professional manner• Managed 90% of the “Ride Accommodation Program” inbox and delicately handled guests’ questions, evaluations, and reservations• Weekly coordination and collaboration with other departments to ensure smooth day-to-day operations• Awarded: Canada’s Wonderland Cornerstone Certificate for Service and Safety