Phu Phang, Csm® Email & Phone Number

Austin, Texas, United States

Conducted comprehensive scrum ceremonies, ranging from daily stand-ups to backlog planning and quarterly retrospectives.Communicated with cross-functional teams and assigned tasks to stakeholders to ensure program objectives were met and aligned with business objectives. Created, prioritized, communicated, sustained, and executed product roadmaps.Led a cross-functional team to deliver 3 major projects within a 12-month period, exceeding stakeholder expectations.Improved… Show more Conducted comprehensive scrum ceremonies, ranging from daily stand-ups to backlog planning and quarterly retrospectives.Communicated with cross-functional teams and assigned tasks to stakeholders to ensure program objectives were met and aligned with business objectives. Created, prioritized, communicated, sustained, and executed product roadmaps.Led a cross-functional team to deliver 3 major projects within a 12-month period, exceeding stakeholder expectations.Improved project delivery efficiency by 20% through the implementation of agile methodologies andstreamlined processes.Established Key Performance metrics and Service Level Agreements (SLAs) for infrastructure tools and programs, utilizing data for senior leadership reporting.Program managed the decommission of legacy stacks, worked closely with engineering managers and stakeholders to manage, track and deliver overall program status to senior leadership.Communicated regularly with cross-functional teams and assigned tasks to stakeholders to ensure program objectives were met and aligned with the business objectives.Formulated, prioritized, communicated, sustained, and executed product roadmaps.Expert in program lifecycle management, from initiation and planning to execution, monitoring, andclosure. Show less

Austin, Texas, United States

As an ACE Global Growth Chair, I played a pivotal role in fostering an inclusive and supportive work environment, driving employee engagement, and contributing to the organization's diversity and inclusion goals.Strategic Planning: Develop and execute a comprehensive growth strategy for ACE, aligning it with the organization's diversity and inclusion goals. Identify opportunities to expand membership and increase engagement among employees.Membership Recruitment and Retention:… Show more As an ACE Global Growth Chair, I played a pivotal role in fostering an inclusive and supportive work environment, driving employee engagement, and contributing to the organization's diversity and inclusion goals.Strategic Planning: Develop and execute a comprehensive growth strategy for ACE, aligning it with the organization's diversity and inclusion goals. Identify opportunities to expand membership and increase engagement among employees.Membership Recruitment and Retention: Actively promote ACE within the organization, attract new members, and create initiatives to retain existing members. Develop recruitment strategies, including targeted outreach, informational sessions, and networking events.Program and Event Management: Plan, coordinate, and execute a diverse range ACE programs and events that align with the group's mission and objectives. This may include speaker series, workshops, panel discussions, cultural celebrations, community service initiatives, and networking opportunities.Communication and Outreach: Develop and implement communication strategies to raise awareness about ACE's initiatives, events, and achievements. Utilize various channels, such as email, intranet, social media, and newsletters, to engage and inform employees about ACE activities.Diversity and Inclusion Advocacy: Serve as an advocate for diversity and inclusion within the organization, promoting the ACE's mission and initiatives. Collaborate with HR and leadership to ensure ACE activities align with broader diversity and inclusion strategies. Show less

Austin, Texas Area

Facilitated Scrum ceremonies such as backlog planning, daily scrum meetings, backlog reviews, and team retrospectives.Worked on a team to support, maintain, and accelerate Vrbo + Expedia's Node.js platform. Responsibilities include staying up to date with the Hapi.js and Node.js, ecosystems, dependency management via renovate automated dependency update tool, and the maintenance of our open-source Expedia libraries. Collaborate with cross-functional teams to gather and define… Show more Facilitated Scrum ceremonies such as backlog planning, daily scrum meetings, backlog reviews, and team retrospectives.Worked on a team to support, maintain, and accelerate Vrbo + Expedia's Node.js platform. Responsibilities include staying up to date with the Hapi.js and Node.js, ecosystems, dependency management via renovate automated dependency update tool, and the maintenance of our open-source Expedia libraries. Collaborate with cross-functional teams to gather and define requirements for new features and enhancements.Contribute to architectural and design discussions to ensure scalability, reliability, and performance of software applications. Show less

Austin, Texas Area

Helped develop and maintain Node/React frameworks for internal tools teams to enable improvements in back-end processes.Develop and maintain software applications using NodeJS and Hapi.Design, implement, and test software components to meet project requirements and quality standards.Specialties: Javascript, React, Redux, Node, Hapi, GraphQl, HTML, CSS,

-Consulting on customers accounts while providing excellent customer service-High Volume outbound calling to manage/up-sell existing customers, prospective customers and conduct call campaigns in support of sales events and other marketing activities- Identify and document prospect's needs, expectations and priorities in effort to build long term business relationships-Grasp technology service solutions and maintain an understanding of our marketplace including competitors… Show more -Consulting on customers accounts while providing excellent customer service-High Volume outbound calling to manage/up-sell existing customers, prospective customers and conduct call campaigns in support of sales events and other marketing activities- Identify and document prospect's needs, expectations and priorities in effort to build long term business relationships-Grasp technology service solutions and maintain an understanding of our marketplace including competitors Awards:2017 Circle of Excellence Winner.Q1 Overall Top Performer AwardQ2 Overall Top Performer AwardQ3 Overall Top Performer Award Show less

Austin, Texas Area

The IT Industry is a fast changing arena. To effectively navigate through the industry and allow for IT to be a contributor to the bottom line of business, organizations need trusted partnerships; partners that can be trusted, are dedicated to the businesses goals, and are able to deliver on promises that are set forth. This is where I come in. I work with customers to help them understand how to navigate the ever-changing world of technology; whether it be ensuring that purchases are… Show more The IT Industry is a fast changing arena. To effectively navigate through the industry and allow for IT to be a contributor to the bottom line of business, organizations need trusted partnerships; partners that can be trusted, are dedicated to the businesses goals, and are able to deliver on promises that are set forth. This is where I come in. I work with customers to help them understand how to navigate the ever-changing world of technology; whether it be ensuring that purchases are made properly, making sure that they are getting the best value out of their existing investments, and/or keeping them abreast of product/licensing changes that could affect them in both a negative or positive way. I ensure that customers are procuring hardware and software in the most cost efficient manner and vendor agnostically suggest IT solutions to fit their business needs. I am proactive, responsive, resourceful, and have fun while partnering with my customers to ensure that they have a positive experience with SHI and are best serving the needs of their respective businesses. Specializations: - Microsoft Volume Program Management (EA, MPSA, Select/Select Plus, Open) - Volume License Program Management outside of Microsoft (VMware ,Adobe, Oracle, Symantec, Redhat, Autodesk, Citrix, etc.) - Commodity Hardware Procurement (Single purchases, Bulk Purchasing, Sourcing) - Data Center (LAN/WAN, Storage, Virtualization, Switching, Servers, etc) - SMARTnet Management - Lifecycle Services such as Warehousing, Imaging, Asset Tagging, Tablet Etching, and Asset Destruction Show less