• Set strategic goals together with the General Manager and drive GMV growth and efficiency multiplier while optimizing for marketplace health and sustainability.• Optimise the Acquisition costs efficiency, together with achieving the target Host Fulfilment rate.• Strategize and implement scalable supply acquisition initiatives, including strategic partnerships, for the business vertical – from the top of the funnel and conversion to continuously achieve an efficient, frictionless, high NPS Supply life cycle.• Objectively assess the host user experience on our platform and develop recommendations to improve engagement, recover churns, and mitigate pain-points.• Lead a team in both HQ and nationwide operations that will help you to manage strategic partnerships, ensure they receive best-in-class support and build initiatives to engage and retain partners.• Lead the Host Community Team which is responsible for building the Experience Host online and offline communities, and engage with the Experience Host community to support adoption and retention.• Establish a statistically significant data and empirically-backed context by performing a range of qualitative and quantitative analyses to improve scalability, efficiency, marketplace health, and identify new opportunities.• Monitor and improve marketplace health via data collection and continuously improve and expand our dashboards to track insights, and key metrics such as supply acquisition, funnel conversion, fulfillment, pricing efficiency, etc...• Implement pilots - and nationally replicate success stories - to improve our acquisitive and retention efficacy, spanning pricing, cohort analysis, segmentation, etc...• Work with tech, operations, and marketing teams to drive successful outcomes.

Led a team of 21 Business Development Managers for Supply AcquisitionResponsible for P&L, cash flow and market share driven growth decision for the hubResponsible for end to end business development of the assigned area: Monitoring, analyzing and forecasting supply targets, their business models and tracking progress against them for all OYO modelsIdentifying new forms of Real Estate to ensure the right inventory growth and higher market share for the respective marketCo-ordination and follow up with cross functional teams, for growth and relationship management of existing businessMaintaining relationship with the Key Hotel Partners in the designated area and mentoring the team towards right relationship management with their respective partner propertiesCreating a balance in inventory growth and revenue growth with the objective of profit maximizationBuilding and leading the business development team through efficient performance management systems like review meetings, performance monitoring and discussion etcUndertaking training and mentoring the team to deliver the best resultsReported Directly to Country Manager

Ran a department that handled Driver’s satisfaction after their first trip.Managed and ran a Driver Walk-in Center as a Retail Operation.Collaborated with stakeholders in critical and crisis cases.Managed customer's expectations throughout their journey.Reported Directly to Thailand COO

Owned the success metrics for customer satisfaction and facility operational and financial performance across multiple retail locations throughout Thailand. Reported directly to Country Manager, managing a team of 20+.Drove performance improvements through process development and innovation. Hired, trained and managed Partner Support Representatives.Collected and analyzed performance in a data-driven manner. Maintained an awesome experience in the support center.Cultivated the global Uber brand, augmenting it with local details.Tripled NPS score within the first 6 months.

Co-founder and Head of Business Development / Information Security for a NBTC licensed type 2 Internet Service Provider.

Founder and MD of Ready Office Co., Ltd – an IT service provider specialized in Business CRM systems, localization, and social media engagement. Handled P&L, sales, and relationships; managed a team of 8 staff (including developer, UI/UX designer, and project manager).Developed product lines; defined product focus, roadmap, and marketing. Worked with product teams to manage a budget and allocate resources. Worked with key customers during implementation to ensure customer success and prioritize feature development. Analyzed the competition in order to deliver a differentiated offering that meets customer demands.

Worked on CRM of political party membership