Phu Nguyen Email & Phone Number

California, United States

Santa Clara, Ca, Us

On a mission is to raise employee engagement, enable employees to achieve business outcomes faster, and empower employees to reduce costs and increase efficiency. Digital Workplace enable Puritans to Connect, Communicate and Collaborate, anytime, anywhere, any devices.

Hayward, Ca, Us

Tempe, Arizona, Us

● Reporting to the CIO and responsible for all the technologies and services that employees use to Connect, Communicate, and Collaborate for 8,500 employees, 20,000+ devices, and 100+apps.● Managing all Laptop and Mobile devices, productivity applications, collaboration tools, email systems, security stack and device management ● Responsible for launching NortonLifeLock E-Mail in 3 months time in coordination with ~100 owners of 750 apps identified● Driving strategy with key stakeholders across the business (Ex: working with procurement to restructure the Microsoft EA which led to $15.5M in savings)● Leading a team of 3 managers and 26 engineers that focuses on operational rigor, improving processes and innovation● Supporting the transitional service agreement from Symantec to Broadcom

San Jose, California, Us

● Developed mobile strategy (including BYOD, Zero Trust Security, MFA, 99% compliance) for Symantec with over 9,000 devices in 25 countries and 30 different carriers ● Led a world-wide carrier consolidation project that resulted in company savings of $4.6 million● Introduced Zero Trust security model companywide for securing mobile devices and to ensure compliance● Enforced Domain-based Message Authentication Reporting & Conformance (DMARC) for corporate email to protect from phishing and spoofing attacks● Drove the BYOD strategy which led to an increase of managed devices by 35% percent and a drop in corporate owned devices by 12%● Implemented Office Release Cycle for ~20K Endpoints with monthly security patch release ● Achieved 99.0% compliance of corporate managed devices to drastically reduce risk in data loss and security● Formed new IT Services to enhance the experience for corporate meetings and events through live streaming and increased demand for the service by 200% in one quarter

Sunnyvale, Ca, Us

● Reported to the CIO and managed a global team of 14 to support+2,500 users worldwide ● Oversaw IT-related asset purchases and managed hardware assets and software licenses which led to simplifying the purchasing process by 30%, reclaiming 25% of licenses and increasing our purchasing power ● Led the planning and implementation across onboarding and offboarding, SSO, MFA, Password Policy, SSL/IPSEC VPN, Guest WiFi Access and P1 Escalation ● Standardized corporate IT supported hardware, software and mobile devices● Led integration activities for Content & Collaborations, End Users Computing, Messaging and Service Desk space with minimal impact to users● Led Endpoint Computing and Security by implementing hardened SOE images, a monthly end-pointing patching policy,the removal of local admin account on admin and a self service portal for users● Streamlined laptop procurement process globally, improved laptop delivery times by 4 weeks ● Streamlined and automated employee onboarding and offboarding process with Service-Now Orchestration

San Jose, California, Us

● Managed all aspects of the IT Windows production infrastructure and spearheaded the IT vision, plan, continuous review and roadmap● Lead system architect for a company wide application called “Personnel Management” that was built in house on SAP UI5. which integrated with the PO system, Active Directory and Service-Now and drove a seamless process for onboarding, conversion and exiting personnel. ● The PM application is now the system of record for the company SOX and PCI compliance audit and saved the Service Desk technician 7 minutes on new account creation● Deployed Windows RDS service with HA, automated and saved individual licenses for Visio, Project, and Office ● Lead the initial implementation of SolarWinds to monitor Windows servers which reduced outages by 10%● Introduced lifecycle management for Windows servers with Service-Now to intake form for new server, manage incident affecting the services and submitting change request (CR) for patching and decommissioning of the server which led to 20% less outages and 40% faster provisioning time

Sunnyvale, California, Us

Within 3 months of employment, successfully planned and coordinated all technical aspects of our corporate office move, including new server room build out, power, cooling, and relocation of all systems (IT and desktop) with zero unplanned downtime. Owner of all IT systems, including but not limited to, corporate LAN/WAN, E-mail, telephony, hosted web services, Windows and Linux servers.Key Responsibilities and Achievements• Owner of all business systems, managing a team of 3 external contractors• Rebuilt production IT system for high available, including Exchange/AD, ESXi 5.1 cluster, storage and backups, corporate LAN/wireless/firewalls. Average up time for all these systems is over 99.97%.• Architect Exchange environment to handle additional SAN storage with multiple roll back point for product testing• Upgraded VMWARE 4.0 to 5.1 and consolidate the SAN storage on an isolated flat iSCSI network, taking advantage of multi-pathing and vSphere HA• Oversaw gathering, definition, and development of new process and features, support requests, and maintenance• Provided all help desk/internal for Windows/Linux/Mac for onsite, remote, and international employees.Technology Stack: Zendesk, VMWARE, Exchange 2013, Windows Servers, Active Directory, Windows, MAC, eRequester, SalesForce, Great Plains, Adaptive Planning, Pardot

Sunnyvale, California, Us

Austin, Tx, Us

Key Responsibilities and Achievements• Reduced the complexity of the Windows Active Directory and Exchange environment and provide a resilient infrastructure by consolidating 8 Windows AD Controller and 4 Exchange Servers.• Deployed Exchange 2007 cluster (CCR enable) and migrated users’ mailbox to cluster, simplifying management task and backing up of the exchange database.• Monitored network devices with Syslog and CatTools and production server 24x7 using Zenoss with real time email alerting and SMS messaging. Provided reports and matrix of server and services uptime by quarterly and yearly. • Consolidated 3 print servers into 1 virtual server, supporting x86, x64, and MAC OSX• Implemented a support program with Printelligent as a partner was implemented, reducing cost and turns around time for ongoing support and maintenance of network printers• Merged Sprint account with AT&T and Verizon and renegotiated the company contract saving ~$45,000 and an additionally $12,000 monthly by introducing an audit process for wireless lines.

Sunnyvale, Ca, Us

Key Responsibilities and Achievements• Managed Microsoft Exchange 2003 organization to meet and maintain appropriate service levels for 1500 users.• Built an Exchange 2007 virtual lab environment as POC for migrating Exchange 2007 into the production environment. Lab environment was built on VMware Sphere 4.0 host running MS Server 2008 guest OS and Exchange 2007• Designed a virtualized environment to facilitate the Hyperion upgrade project.• Managed On-Call 24/7 rotation for escalations for Windows/Linux/Mac for onsite, remote, and international employee.• Installed, configured, deployed, and provided support for Blackberry Enterprise Server, Microsoft ActiveSync, and all associated wireless devices company wide• Upgraded the Blackberry Enterprise server from 4.1 to 5.0.1 and migrated 300 users successfully

Sunnyvale, Ca, Us

Executive Program In Leadership

Bachelor Of Science - Bs, Telecommunication Management

Project Management Institute