- Ensure optimal customer satisfaction by building strong personal relations and providing specialist advice in bunkering solutions.- Provide internal support by surveying ports/regions, tracking vessel movements, and coordinating fuel delivery.- Ensuring that all operations are compliant with all applicable laws, regulations & documentary requirements.- Collecting & analyzing data from suppliers to provide weekly market reports to customers and line manager.

- Built fundamental knowledge about the Oil & Gas industry and Maritime Shipping,- Understood maritime shipping terms & regulations for dry-bulk cargoes and tankers including simulating as a Ship Owner for assigned tasks by the manager. - Understood Bill of Ladings, Letter of Credit, Time Charter Party & Voyage Charter Party and Q88 of the Vessel for contract negotiation with customers. - Support trading team in negotiating contracts and preparing relative paperwork.- Monitoring and reporting the company's vessels status & location daily to line manager daily.

- Resolved 1st level general inquiries current RMIT students and their family through a variety of channels such as face-to-face and call center.- Used trained knowledge and up-to-date resources. Verifies customers' information and deliveries university documentation to customers. Delivered services in 100% English.- Maintained confidentiality in line with RMIT's Code of Conduct. Displays appropriate behaviors.- Advice and support over 2500 students, parents and RMIT’s stakeholders via Student Connect’s call center.

- Leading Internal Training Sessions for the new generation of Football Club (Sponsorship, Finance, etc)- Event Supervisor for RMIT Internal 7-on-7 Tournament 2022

- Event Leader of Internal Futsal and Internal 7on7 2020. - Club's representative at RMIT Club Day 2020.* Achievements:+ Best Sports Club of The Semester Award (Semesters 2 & 3 of 2020).+ Best Sports Club of The Year Award 2020.

- Member of Logistics Department in Internal Futsal 2019 & Retro Cup 2019.

- Looked after and supported students from 5 to 16 years olds in their learning process. Collaborated with the main teacher in order to monitor class, explain, and support students in completing the topic at school.- Contacted parents about a student's behavior and their studies at school such as homework complement, bad behaviors, etc.