Phuti Phadu Email & Phone Number

Gauteng, South Africa

City Of Johannesburg, Gauteng, South Africa

Responsible for daily maintenance and support of Risk applications in CIB Corporate Functions. Responsible for providing second-line support to Market Risk and Credit Risk business users, and overseeing day-to-day tracking and follow-up on issues of daily operations.- Change and Incident management.- Technical document writing.- Application troubleshooting and problem resolution.- SLA Management.- Root cause analysis.- Ensure 24/7 Application availability.- Business continuity management (BCM).- BAU Testing.- Liaise with business and other teams to ensure incident resolution.- Application monitoring and daily health checks reporting.

Midrand, Gauteng, South Africa

Responsible for daily operations, maintenance and support of software applications within Digital Lifestyle Services (DLS). Responsible for overseeing day to day tracking and follow-up on issues of daily operations experienced by business.Duties:- Ensuring remediation of vulnerabilities is done by applying patches to Google Ads Manager Zero (GAMZR), VodaPay Zero, and AdTech application servers before they breach.- Change and Incident management.- Technical document writing (e.g. Standard operating procedure documents).- Application troubleshooting and problem-solving.- Managing and maintaining relationships with external vendors.- Liaising with different teams to assist in the resolution of application or system related incidents.

Centurion

Responsible for providing second line technical support to application users and for the installation, configuration, testing (QA), maintenance and administration of application software. Responsible for overseeing day to day tracking and follow-up on issues of daily operations. Maintains liaison with vendors and repair personnel to obtain required service. Responsible for problem resolution and monitoring. Also responsible for coordinating team projects across cross-functional teams.Duties:• Troubleshoot and resolve application issues• Perform Root Cause Analysis, document and implement permanent fixes for production problems • Ensure 24/7 application availability• Perform standby duties and ensure callout availability on a 24/7 basis• Maintain, implement, and adhere to application processes• Integrate new network technologies into the system• Initiate, plan, execute, test, and monitor internal projects• Conduct impact analysis with internal users and product vendor to establish impact of an application as and when required. • Application software deployment, installation, upgrade, patching and migration • Manage IT service desk events (Changes, Incidents, Problems and Requests) to achieve SLA targets• Perform functional and performance testing to ensure stable production environments• Application monitoring to ensure proactive resolution of faults/failure• Perform daily application health checks and communicate any failures• Send out daily health check reports to all affected stakeholders • Liaise with customers to resolve day to day issues• Liaise with product vendors, IT service managers and business users to ensure efficient operations• Provide technical support, system administration and maintenance on a software application hosted on a red hat enterprise Linux operating system.

Centurion, Gauteng, South Africa

Responsible for initiating, planning, executing, testing and closing internal projects while ensuring that the project’s objectives are met, all tasks are delivered within scheduled timelines and project is successfully rolled out in production.Duties:• Manage project resources• Plan and define project scope• Develop project schedule• Activity planning and sequencing• Track project tasks and status• Ensure all project stakeholders are identified and engaged, e.g. vendors, end-users, IT support, business, etc.• Arrange weekly meetings to monitor and report progress• Ensure completion of tasks within set timelines• Lead teams.• Quality control.• Ensure projects are rolled out according to ITIL standards.• Managing risks and issues..• Liaise with product vendors, IT service managers and business users to ensure efficient operations• Manage project documentation.

Centurion, Gauteng, South Africa

Responsible for managing/leading and overseeing operations for BCX's Network Fault Management system IT Support team. Duties:• Set up weekly or bi-weekly meetings to discuss progress on tasks assigned to team members.• Identifying training and skills advancements opportunities.• Manage team's timesheets.• Formulating strategy and improve performance. • Mentor team members• Find ways to increase quality of customer service and implement best practices.

Pretoria Area, South Africa

Responsible for providing second-line support to application users. Duties:• Troubleshoot and resolve application issues• Perform Root Cause Analysis, document and implement permanent fixes for production problems • Ensure 24/7 application availability• Perform standby duties and ensure callout availability on a 24/7 basis• Maintain, implement, and adhere to application processes• Integrate new network technologies into the system• Initiate, plan, execute, test, and monitor internal projects• Conduct impact analysis with internal users and product vendor to establish impact of an application as and when required. • Application software deployment, installation, upgrade, patching and migration • Manage IT service desk events (Changes, Incidents, Problems and Requests) to achieve SLA targets• Perform functional and performance testing to ensure stable production environments• Application monitoring to ensure proactive resolution of faults/failure• Perform daily application health checks and communicate any failures• Send out daily health check reports to all affected stakeholders • Liaise with customers to resolve day to day issues• Liaise with product vendors, IT service managers and business users to ensure efficient operations• Provide technical support, system administration and maintenance on a software application hosted on a red hat enterprise Linux operating system.

Pretoria, Gauteng, South Africa

Responsible for providing support to end-users and for the installation, configuration, maintenance, testing (QA) and administration of application software.Duties:• Ensure 24/7 application availability.• Software installation, configuration and maintenance.• Attend to requests and incidents logged on IT Service Desk.• Troubleshoot and resolve application issues.• Log change orders on IT service desk and implement those changes.• Application monitoring to ensure proactive resolution of faults/failure.• Perform daily application health checks and communicate any failures.• Send out daily health check reports to all affected stakeholders. • Liaise with customers to resolve day to day issues.

Postgraduate Diploma In Business Administration, Business Administration, Nqf Level 8

Executive Education, Female Leadership Development Programme

Computer Software Engineering

Certification in Applied Project Management in an IT Environment.

Bachelor Of Science(B.Sc.) Computational And Mathematical Sciences, Statistics And Computer Science, Nqf Level 7

Bachelor Of Science (B.Sc.), Edp

Activities and Societies: Netball