Senior Customer Service Advisor
Current- Consistently surpassing performance targets, achieving maximum targets from 2021 to 2023.- Demonstrated success in generating new prospective customers for DHL Express Vietnam, acknowledged as one of the top qualified sales leads in the frontline team in 2022 and 2023.- Recognized for delivering exceptional customer satisfaction, receiving 3 official compliments from customers in 2022, 1 in 2023, and 2 in 2024.- Honored as Employee of the Month 7 times during 4 years as a customer service advisor. - - - Additionally, awarded Superstar for the second quarter of 2022 and 2023, and nominated for Employee of the Year.- Known for influencing and inspiring others, creating a positive impression and delivering convincing and credible messages.- Represents the organization positively with a can-do attitude and a strong team-work spirit.- Consistently exceeds performance expectations, demonstrating a high level of performance in the current role.- Provides clear instructions to colleagues as a 1st-level support.- Handles ad hoc complaints that are not covered.- Offers support and guidance to the team in handling difficult incidents and issues such as damaged, switched, and lost shipments.- Supports team members as a backup when the primary person in charge is unavailable.- Assists the supervisor/manager in extracting, reviewing, and completing reports when needed.- Leads team activities to engage and motivate team members.- Takes meeting minutes to ensure effective communication and documentation.- Responsible for on-the-job training (OJT) for new team members.- Implements 5S deployment to maintain a clean and organized work environment.- Proactively collaborates with cross-functional teams to resolve issues related to daily tasks.
