Phú Trần

Phú Trần Email and Phone Number

Frontline Senior Customer Service Advisor at DHL Express Vietnam @ DHL Express Vietnam
Phú Trần's Location
Vietnam, Viet Nam
About Phú Trần

Hello, LinkedIn community! My name is Stepfano and I am delighted to have this opportunity to share my journey and accomplishments as a dedicated professional in the field of customer service. With an unwavering commitment to success and a tireless pursuit of excellence, I have consistently achieved outstanding results in every step of my career.I am proud to have consistently exceeded performance targets, surpassing expectations year after year. From 2021 to 2023, I achieved maximum targets, showcasing my ability to consistently deliver outstanding outcomes. This track record of success positions me as a trusted and reliable performer in any role I undertake.One of my key strengths lies in my ability to influence and inspire others, creating a positive and lasting impression. By delivering compelling and credible messages, I have effectively represented organizations, leaving a lasting impact on both colleagues and clients alike. My can-do attitude and unwavering team-work spirit have been instrumental in fostering collaboration and achieving collective goals.Throughout my journey, I have been recognized for my exceptional contributions. I have received numerous accolades, including being honored as Employee of the Month an impressive seven times during my four-year tenure as a customer service advisor. Additionally, I have been awarded the esteemed title of Superstar for the second quarter of 2022 and 2023, highlighting my consistent dedication to excellence. Nominated for Employee of the Year, I continually strive to go above and beyond in all that I do.In my role, I have taken on additional responsibilities, going beyond the role profile to ensure seamless operations. From providing instructions and support to colleagues, handling ad hoc complaints, to leading team activities and spearheading OJT for newcomers, I have consistently demonstrated my ability to take initiative and drive success. Proactively working with cross-functional teams to address daily task-related issues showcases my commitment to delivering exceptional outcomes.I am excited to connect with fellow professionals, thought leaders, and like-minded individuals who share a passion for success and continuous improvement. Let's connect and explore opportunities to collaborate, inspire, and achieve great things together.#success #excellence #inspiration #teamwork #leadership

Phú Trần's Current Company Details
DHL Express Vietnam

Dhl Express Vietnam

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Frontline Senior Customer Service Advisor at DHL Express Vietnam
Employees:
51
Phú Trần Work Experience Details
  • Dhl Express Vietnam
    Senior Customer Service Advisor
    Dhl Express Vietnam Jul 2020 - Present
    Ho Chi Minh City, Vietnam
    - Consistently surpassing performance targets, achieving maximum targets from 2021 to 2023.- Demonstrated success in generating new prospective customers for DHL Express Vietnam, acknowledged as one of the top qualified sales leads in the frontline team in 2022 and 2023.- Recognized for delivering exceptional customer satisfaction, receiving 3 official compliments from customers in 2022, 1 in 2023, and 2 in 2024.- Honored as Employee of the Month 7 times during 4 years as a customer service advisor. - - - Additionally, awarded Superstar for the second quarter of 2022 and 2023, and nominated for Employee of the Year.- Known for influencing and inspiring others, creating a positive impression and delivering convincing and credible messages.- Represents the organization positively with a can-do attitude and a strong team-work spirit.- Consistently exceeds performance expectations, demonstrating a high level of performance in the current role.- Provides clear instructions to colleagues as a 1st-level support.- Handles ad hoc complaints that are not covered.- Offers support and guidance to the team in handling difficult incidents and issues such as damaged, switched, and lost shipments.- Supports team members as a backup when the primary person in charge is unavailable.- Assists the supervisor/manager in extracting, reviewing, and completing reports when needed.- Leads team activities to engage and motivate team members.- Takes meeting minutes to ensure effective communication and documentation.- Responsible for on-the-job training (OJT) for new team members.- Implements 5S deployment to maintain a clean and organized work environment.- Proactively collaborates with cross-functional teams to resolve issues related to daily tasks.
  • The One Vietnam
    Customer Service Executive
    The One Vietnam Jan 2018 - Jul 2020
    Ho Chi Minh City, Vietnam
    - Earned 95% customer satisfaction by responding promptly to customer inquiries; complaint via email, live chat, phone for all nationalities about Vietnam visa, work permit, residence card.- Receive online visa booking and prepare paperwork; submit to government, follow and release visa application result.- Arrange the extra service for foreign visitors like car pick-up, tours, hotel in Ha Noi, Nha Trang, Da Nang, Ho Chi Minh City.
  • Nms
    Customer Service Agent
    Nms Mar 2011 - Aug 2013
    Vietnam
    - Answering all general questions, suggest information about products and services.- Resolve issues related to order process and delivery system. Collect customer information and analyzing customer needs.- Resolve product or service problems by clarifying the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problem or handle issues over to person in charge, expedite correction or adjustment; follow up to ensure resolution.

Phú Trần Education Details

Frequently Asked Questions about Phú Trần

What company does Phú Trần work for?

Phú Trần works for Dhl Express Vietnam

What is Phú Trần's role at the current company?

Phú Trần's current role is Frontline Senior Customer Service Advisor at DHL Express Vietnam.

What schools did Phú Trần attend?

Phú Trần attended Ho Chi Minh City Open University.

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