• Developing and implementing QA processes• Oversees the quality control teams, assigning tasks, monitoring their performance, and ensuring they follow established processes.• Conducting quality audits• Collaborates with clients and other project members to understand their expectations and communicate quality-related matters.• Ensuring customer satisfaction.

• Shepherded project delivery excellence, ensuring on-time, on-budget completion, and exceeding client expectations through innovative solutions and a commitment to quality.• Cultivated a high-performing team environment centered on professional growth, knowledge sharing, and mutual support, fostering a culture of continuous learning and development.• Championed open communication and collaboration, prioritizing a transparent and inclusive work atmosphere that values well-being.• Empowered and mentored team members, providing opportunities to enhance their skills and expertise, to deliver exceptional value to clients.• Contributed to strategic business growth by spearheading the expansion of the team size and attracting top talent.• Implemented and improved processes to optimize project delivery, ensuring efficiency and effectiveness.

• Responsible for project ownership and delivery from initiation to handover and project closure.• Project delivery within budget, scope, quality and defined timeline.• Project planning and resource allocation across multiple teams.• Risk & issues identification and management throughout the project. • Lead and participate in project teams to implement project deliverables/targets/milestones.• Management of change throughout the project delivery.• Participate in planning and directing the organization's strategic and long-range goals.

• Maintaining the quality of the system as per the specification and business requirements.• Defect prevention and formal methods for other defect prevention technique.• Defect Reduction• Direct fault detection and removal without executing the project scenario.• Testing the project for Failure observation and bug removal.• Risk identification• Defect tracking techniques and methods. Software fault tolerance. Concluding remarks and maintaining reports.

• Maintaining positive relationships with customers.• Identifying customer needs and overseeing service delivery within the business context.• Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.• Managing finances and budgets.• Determining ways to reduce costs without sacrificing customer satisfaction.• Assessing customer feedback and using your creativity to establish, improve, and refine services.• Remaining organized and meeting deadlines.• Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.