Patrick Wan Email & Phone Number

Surrey, British Columbia, Canada

· Recommend scalable solutions for client needs.· Scope, design, implement, and support projects from start to completion.· Resolve tier 3 escalation from multitude of clients remotely or on site.· Refresh network infrastructure to support business requirements. · Manage a variety of physical or virtualized environments.· Research hardware and software for client solutions.· Upkeep detailed documentation of client infrastructure.· Follow strict change management guidelines to ensure accountability..· Complete quarterly reviews and roadmaps.

4171 Dawson Street, Burnaby Bc

· Manage Cisco devices. (Switches, Routers, VoIP phones)· Resolve requests according to service level agreements. · Service hardware maintenance/upgrade requests for laptops and mobile devices.· Create documented solutions for processes and known issues within system. · Provide quality customer service for franchisee, call center, and head office users.· Validate and update reported bugs using JIRA.· Connect with vendors to ensure prompt ISP response and resolution.

8501 Commerce Court Burnaby, British Columbia Canada V5A 4N3

· Provided tier 2 network support for all stores· Managed the Dell SonicWALL Network security device for all stores · Data Analysis of purchased services of for the company· Suggested network infrastructure improvements · Mapped network infrastructure for company