Philip Hwang Email & Phone Number

San Francisco, CA, US

• Summer break with the family

New York, US

• Co-designed and led a team to enhance member engagement with Care Plans by integrating activity data with the Braze platform, resulting in a 5% increase in click-through rates and an 8.6% boost in customer engagement.
• Resolved system design incompatibility for Amazon International by taking ownership of SFTP solution from Infra, and adapting and integrating existing components, successfully launching for Amazon across 50 countries.
• Streamlined client onboarding by researching and integrating a new web-based eligibility file uploading solution, reducing technical support time by 2-4 hours per client and providing the ability to securely share data.
• Spearheaded design and implementation of a scalable solution to allow the separation of client organization groups, reducing operational load and enhancing upsell opportunities; led team of engineers to an early.
• Achieved a reduction in database storage costs by ~$20k/month through strategic planning, team coordination, testing, and migration from legacy infrastructure
• Experienced on-call investigator who regularly surfaced, documented, and provided solutions for root causes and legacy designs causing significant production issues

Elmsford, NY, US

• Revamped systems communications to provide the NOC a real-time view of system health and performance of each customer site using Event Driven Architecture to allow the SRE team to proactively address issues, minimizing.
• Redesigned and implemented full-stack solution for hospitality analytics, using JavaScript for the guest interface, C# for the backend, and the Google Charts API for data visualization, to drive content recommendation.
• Created full-stack solution using C#, JavaScript, and Node.js on AWS Lambda to integrate with Alexa for Hospitality, allowing users to control the hospitality system using an Echo device
• Improved the performance and reliability of solutions by expanding shared classes and libraries to provide a single interface for common tasks, such as accessing JSON files and writing log files, and by implementing.
• Enhanced the Smart TV solution by adding 3rd party apps, Miracast (phone-to-TV screen mirroring), and Wi-Fi access point functionality

Elmsford, NY, US

• Lead developer on entirely new client-side code base, allowing for complete customization of the end user-facing GUI using XML and CSS, as well as extensible functionality within a custom JavaScript framework
• Spearheaded the company-wide adoption of Git using the git-flow branching model
• Extended the functionality of the hospitality solution by integrating with the SHOUTcast REST API and adding e-commerce functionality by integrating with spa and tour reservation systems and guest photo printing web.
• Developed client container for Android-based STBs (Geniatech, Mygica) to allow the hospitality solution to run agnostic of the STB manufacturer
• Expanded the hospitality solution to Smart TVs including Samsung, LG, and Sony
• Collaborated on integrated solutions for customers including Sandals Resorts and IP Biloxi

Elmsford, NY, US

• Designed and implemented new user interface features for the hospitality solutions to enhance the user experience which were showcased at trade shows, like NAB and HITEC
• Took over as Project Manager of the multicast solution, managing a team of 5 spread out between the U.S. and India
• Expanded the hospitality solution to work with different STB vendors (Amino, Eagle, Hansun), Electronic Program Guide providers (Gemstar, Tribune), and Property Management System solutions (Fidelio, Disney's Lilo)
• Collaborated on integrated solutions for customers including Wynn Resorts, Disney Resorts, Disney Cruise Line, and Marriott Hotels

Elmsford, NY, US

• Developed and maintained components of enterprise-level video solutions, including multicast and trick play for VOD systems
• Integrated with SAIC, General Dynamics Advanced Information Systems, and Lockheed Martin on video solutions for flight simulators and oversaw the integration testing and operational acceptance testing
• Contributed to the company's solution as a vendor of Time Warner Cable's MystroTV by implementing content ingestion for trick play
• Supported sales at trade shows (NAB, HITEC) and demonstrated to prospects
• Collaborated on integrated solutions for customers including CitiGroup, Mandarin Oriental, and ESPN

Elmsford, NY, US

• Developed a Java applet-based console for the video multicast product, as well as a C++ library and ActiveX control to control the multicast components
• Designed, developed, and maintained a set of mpeg libraries in C++ with a C interface for the creation of trick mode files or an index file that allows the fast forward or rewind of mpeg video files being streamed by.

Elmsford, NY, US

• Developed video control system for use with SPAWAR (now NAVWAR)

• Hardware consulting
• Hardware and software installation
• System maintenance
• General support

• Created and maintained web site
• Updated site for new products
• Designed and implemented online service request process