Philip Hwang Email & Phone Number

San Francisco, Ca, Us

• Summer break with the family

New York, Us

• Co-designed and led a team to enhance member engagement with Care Plans by integrating activity data with the Braze platform, resulting in a 5% increase in click-through rates and an 8.6% boost in customer engagement within three days of marketing activity• Resolved system design incompatibility for Amazon International by taking ownership of SFTP solution from Infra, and adapting and integrating existing components, successfully launching for Amazon across 50 countries outside U.S. and Canada• Streamlined client onboarding by researching and integrating a new web-based eligibility file uploading solution, reducing technical support time by 2-4 hours per client and providing the ability to securely share data like billing and reports• Spearheaded design and implementation of a scalable solution to allow the separation of client organization groups, reducing operational load and enhancing upsell opportunities; led team of engineers to an early completion enabling new feature launches for existing clients and a 33% reduction in the time required to setup clients across operations teams• Achieved a reduction in database storage costs by ~$20k/month through strategic planning, team coordination, testing, and migration from legacy infrastructure• Experienced on-call investigator who regularly surfaced, documented, and provided solutions for root causes and legacy designs causing significant production issues

Elmsford, Ny, Us

• Revamped systems communications to provide the NOC a real-time view of system health and performance of each customer site using Event Driven Architecture to allow the SRE team to proactively address issues, minimizing customer impact• Redesigned and implemented full-stack solution for hospitality analytics, using JavaScript for the guest interface, C# for the backend, and the Google Charts API for data visualization, to drive content recommendation, providing greater value to customers• Created full-stack solution using C#, JavaScript, and Node.js on AWS Lambda to integrate with Alexa for Hospitality, allowing users to control the hospitality system using an Echo device• Improved the performance and reliability of solutions by expanding shared classes and libraries to provide a single interface for common tasks, such as accessing JSON files and writing log files, and by implementing unit testing to ensure consistent behavior across products• Enhanced the Smart TV solution by adding 3rd party apps, Miracast (phone-to-TV screen mirroring), and Wi-Fi access point functionality

Elmsford, Ny, Us

• Lead developer on entirely new client-side code base, allowing for complete customization of the end user-facing GUI using XML and CSS, as well as extensible functionality within a custom JavaScript framework• Spearheaded the company-wide adoption of Git using the git-flow branching model• Extended the functionality of the hospitality solution by integrating with the SHOUTcast REST API and adding e-commerce functionality by integrating with spa and tour reservation systems and guest photo printing web services• Developed client container for Android-based STBs (Geniatech, Mygica) to allow the hospitality solution to run agnostic of the STB manufacturer• Expanded the hospitality solution to Smart TVs including Samsung, LG, and Sony• Collaborated on integrated solutions for customers including Sandals Resorts and IP Biloxi

Elmsford, Ny, Us

• Designed and implemented new user interface features for the hospitality solutions to enhance the user experience which were showcased at trade shows, like NAB and HITEC• Took over as Project Manager of the multicast solution, managing a team of 5 spread out between the U.S. and India• Expanded the hospitality solution to work with different STB vendors (Amino, Eagle, Hansun), Electronic Program Guide providers (Gemstar, Tribune), and Property Management System solutions (Fidelio, Disney's Lilo)• Collaborated on integrated solutions for customers including Wynn Resorts, Disney Resorts, Disney Cruise Line, and Marriott Hotels

Elmsford, Ny, Us

• Developed and maintained components of enterprise-level video solutions, including multicast and trick play for VOD systems• Integrated with SAIC, General Dynamics Advanced Information Systems, and Lockheed Martin on video solutions for flight simulators and oversaw the integration testing and operational acceptance testing• Contributed to the company's solution as a vendor of Time Warner Cable's MystroTV by implementing content ingestion for trick play• Supported sales at trade shows (NAB, HITEC) and demonstrated to prospects• Collaborated on integrated solutions for customers including CitiGroup, Mandarin Oriental, and ESPN

Elmsford, Ny, Us

• Developed a Java applet-based console for the video multicast product, as well as a C++ library and ActiveX control to control the multicast components• Designed, developed, and maintained a set of mpeg libraries in C++ with a C interface for the creation of trick mode files or an index file that allows the fast forward or rewind of mpeg video files being streamed by the video on demand server

Elmsford, Ny, Us

• Developed video control system for use with SPAWAR (now NAVWAR)

• Hardware consulting• Hardware and software installation• System maintenance• General support

• Created and maintained web site• Updated site for new products• Designed and implemented online service request process