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Eric Harris personal email
Engineering Manager and Technical Leader with 25+ years of experience building systems and teams. My roots started in systems administration, DevOps, and SRE, and I've been managing software development teams for 5+ years. I’m an empathetic leader focused on delivering for our customers while building high-trust environments and performant teams. I am also experienced in organizational growth, helping mature processes and standards for teams and companies.
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Lead Solutions ArchitectExplore Digits IncPhoenix, Az, Us
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Engineering Manager / Technical LeadBellese Technologies Nov 2018 - PresentOwings Mills, Md, UsAt Bellese I manage software engineering teams and act as the technical lead for our program, helping to modernize applications for the Centers for Medicare and Medicaid Services (CMS). I oversee the technical direction of the team’s projects, manage 10 engineers performing Java API and UI development, DevOps, and database administration. Outside of my direct program, I assist with business development efforts and lead initiatives in the Engineering discipline company-wide. Bellese Highlights:- Have regular one-on-one meetings with every team member to help with their daily work, career development, and general well-being- Lead the development and implementation of standardized career ladders for engineers- Helping Bellese establish and implement consistent Engineering standards focused on career development and recruiting- Lead and participated in several proposals for competitive contracts with CMS, helping Bellese increase revenueProject Highlights:- Technical Lead on the MPSM Pricing and Coding Services modernization project, modernizing portions of Medicare claims processing- Participating in MPSM-wide technical groups to collaborate on standardizing and maturing the current platform, and participating in CMS Communities of Practice.- Established procedures for security scanning of code and releases, and supports ISSO by providing technical data for security assessments.- Works closely with program leadership to set short and long term goals- Works closely with the Product and HCD teams, using research to inform what our goals and roadmaps should be - Performed Agile process duties as Scrum Master and Delivery Manager until the team had those roles filled- Designed, documented, and configured alerts and processes for on-call team members -
Principal Site Reliability EngineerSymantec Jul 2017 - Nov 2018San Jose, California, UsAt Symantec I was part of the LifeLock business unit, a great team that worked to proactively protect our customers' identities. I worked closely with engineering teams, helping to ensure the applications and products had a stable infrastructure. My work concentrates on linux based systems in virtual environments both on-premise and in the cloud, and automation via Chef, Terraform, Jenkins, and other tools. I also helped lead a migrations of our applications from a local data center to AWS. -
Sr. Systems EngineerLifelock Nov 2015 - Jun 2017Tempe, Arizona, UsAt LifeLock I was part of a great team that worked to proactively protect our customers' identities. I worked closely with engineering teams, helping to ensure the applications and products have a stable infrastructure. My work concentrated on linux based systems in virtual environments both on-premise and in the cloud, and automation via Chef, Jenkins, and other tools. -
Network & Web Services ManagerForum Communications Company Jul 2000 - Oct 2015Fargo, Nd, UsI started with Forum Communications Company as the manager of their ISP and web hosting business, i29 Internet Services. The main duties were managing the linux servers and networks involved in the technical operations of the ISP, managing the help desk staff and most of the sales and day to day functions of the business. Over the 12 years in this role it expanded to also managing the linux infrastructure that ran FCC's 40+ websites and internal development processes, as well as expanding i29 from a dial-up internet provider to a WiMAX (4G) wireless internet provider. When FCC sold the i29 business in 2012, I remained with the company in the role of Network & Web Services Manager. In this role I continued to manage the web infrastructure, as well as the networking infrastructure for FCC's 30+ physical locations. I was also involved in PCI security for the company, managing the Google Apps platform that we used for email and collaboration, and overseeing the network evaluations and security. -
User Support SpecialistMeritcare Health System Jan 1998 - Jul 2000UsI provided technical support of desktop users across MeritCare's clinic network via phone, email and in person. I started as a paid intern preparing desktop computers for deployment, building OS and software images, and installing desktop hardware. After 3 months I was offered a full time position in the User Support department providing support in the main hospital building. I moved to regional support, where I provided support to all of MeritCare's North Dakota clinics. This included weekly site visits and remote support while in office. While in this position I worked with remote transcriptionists, and developed a Visual Basic program that simplified and streamlined their process of connecting to dial-up internet and uploading their documents. I eventually moved to supporting the main clinic in Fargo. -
Customer Service Representative, Team LeadSykes Enterprises, Inc. Dec 1996 - May 1997Tampa, Florida, UsAt Sykes I provided phone support for computer and software manufacturers' customers. In the short time I was at Sykes before I moved away from Minot I was promoted to Team Lead for a large computer manufacturer's support group. I also helped develop a team intranet that contained resources for my team to more easily find information to help customers and streamline the support process.
Eric Harris Skills
Eric Harris Education Details
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Minot State UniversityManagement Information Systems
Frequently Asked Questions about Eric Harris
What company does Eric Harris work for?
Eric Harris works for Explore Digits Inc
What is Eric Harris's role at the current company?
Eric Harris's current role is Lead Solutions Architect.
What is Eric Harris's email address?
Eric Harris's email address is er****@****ock.com
What schools did Eric Harris attend?
Eric Harris attended Minot State University.
What are some of Eric Harris's interests?
Eric Harris has interest in Networking, Business Planning, New Technology, Roller Derby, Entrepreneurship, Economic Empowerment, Civil Rights And Social Action, Environment, Poverty Alleviation, Science And Technology.
What skills is Eric Harris known for?
Eric Harris has skills like Networking, Troubleshooting, Servers, Linux, Technical Support, Project Management, Hardware, Web Development, Apache, Operating Systems, Security, Wimax.
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