Phylicia Thomas Email & Phone Number

Washington Dc-Baltimore Area

• Manages district financial performance, achieving key quantitative objectives related to sales, labor costs, cost of goods sold (COGS), and shrinkage expense control.• Facilitates accounting functions, such as payroll management, inventory control, staffing requirements, adherence to policies and procedures, and strategic financial planning.• Ensures accuracy in financial reporting by reviewing cash flow, budget comparison, and balance sheet.• Monitored and controlled district expenditures to remain within budgetary constraints; regulated procurement processes, administered loss prevention audits, and coordinated seasonal inventory evaluations.

Maryland, United States

• Lead the training store certification process from start to finish; worked with district managers to develop and mentor staff. Advised on placement and performed weekly competency evaluations.• Planned, monitored, and appraised ongoing performance; recommended promotions and increases.• Served as a mediator to resolve grievances between team members, peers, or supervisors.• Ranked #1 three years in a row for providing exceptional guest service by developing a strong management team focused on guests’ experiences and impressions.

New York, United States

• Worked in a proficient and self-directed manner, set priorities and coordinated work in accordance with established processes, policies and regulations; resolved daily workplace issues.• Worked with a patient care team to effectively provide, manage and support health care to patients.• Participated and provided input in problem solving on operational issues or procedures in team meetings, performing administrative follow-up actions.• Assisted staff with a variety of clerical duties in one or more outpatient clinics, including appointment scheduling, relaying of calls/messages to various personnel, and record maintenance.• Developed detailed standard operating procedures that established administrative regulations and program guidance.• Compiled data for a variety of reports, using automated systems and prepared releases of information for patients using various Automated Systems.• Managed database, maintained sensitive and confidential files in accordance with HIPAA regulations.

New York, United States

• Conducted tax interviews with clients, ensuring client confidentiality and privacy.• Prepared complete and accurate tax returns while delivering outstanding client service.

Business Administration And Management, General

Accounting