Phylicia R. Ross, Bs Email & Phone Number

Lansdale, Pennsylvania, United States

Lansdale, Pennsylvania, United States

Lansdale, PA

• Skillfully handled guest service and administrative tasks to resolve issues and increase resident satisfaction.
• Proficiently directed incoming calls to appropriate departments within a high-volume environment.
• Expertly utilized conflict resolution techniques to manage customer complaints by researching and rapidly solving problems to build client trust and maintain occupancy rates.
• Consistently delivered high-quality and timely reports to management demonstrating strong attention to detail, exemplary customer service, and team-player attitude.
• Oversee the management of office supplies to ensure that all departments have adequate equipment and materials to carry out their duties.
• Generated efficiency reports and managed order processing of office supplies for multiple departments.

North Wales, PA

• Managed recreational program and overseer of purchasing, planning events, designing calendar, constructing craft projects, and upkeep of supplies, equipment, and materials.
• Assessed daily operations of assisted living facility to ensure adherence to state regulations and company policies.
• Coached and oriented care staff on how to lead small engaging groups with residents and how to use sensory kits to assist with redirection.
• Explained principles, techniques, and safety procedures and demonstrate use of materials and equipment.
• Counseled life enrichment staff by holding ongoing trainings to develop strategies to enhance their ability to implement robust programming.
• Onboarded new staff members during orientation to complete required CARES and other trainings.

Lafayette Hill, PA

• Fashion an activity program for residents with middle to late stage memory impairments that prioritizes their unique preferences, abilities, and needs to promote a sense of value and purpose.
• Identify personalized Life Skills and develop familiar tasks that reflect each resident’s past interests, existing strengths, and familiar skills specifically intended to nurture the spirit.
• Adapt programs based upon cognitive and functional ability levels along with providing hands on assistance and verbal cueing to encourage participation in activities.
• Provide sensory rich environment for residents in the later stages of dementia using tools such as aromatherapy and tactile touch.
• Create gender specific events such as ladies’ tea party and men’s luncheon.
• Inspire, motivate, and encourage fellow team members to engage residents in meaningful and purposeful activities.

Doylestown, PA

• Observe, analyze, and record patients' participation, reactions, and progress during scheduled programming, modifying programs as needed
• Plan, organize, direct and participate in programs and activities to facilitate patients' rehabilitation, help them integrate into the community
• Counsel and encourage patients to develop and participate in leisure activities
• Instruct patients in activities and techniques, such as sports, dance, music, art or relaxation techniques, designed to meet their specific physical or psychological needs
• Monitoring recreational activities to ensure safeness
• Help bed-bound residents by visiting, reading and providing materials for pastime

Warminster And Warrington, Pennsylvania

• Greet each customers and ascertain needs and desires
• Right fitted customers with appropriate phone plans, accessories, and electronic devices
• Describe merchandise and explain use, operation, and care to customers
• Liason between customers and the company, managed accounts and performed other customer service tasks such as adding and removing features to accounts
• Listen to customers problems to discern and formulate effective solutions
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices

Master Of Healthcare Administration - Mha, Health/Health Care Administration/Management

Bachelor Of Science - Bs, Exercise Science, 3.9

Activities and Societies: Member of Tri Sigma Sorority, Order of Omega Greek Honorary Fraternity, National Society of Leadership and.

Associate Of Arts - Aa, Pre - Allied Health, 3.7

Activities and Societies: Phi Theta Kappa International Honor SocietyGraduated with honors and earned Dean's List distinction each.