Phylicia Williams Email & Phone Number

New York, Ny, Us

New York, New York, United States

Astoria, New York, Us

· Provide first-line technical support via phone, email, or remote assistance to clients experiencing IT-related issues.· Diagnose and troubleshoot hardware, software, and network problems promptly and effectively.· Document all client interactions, including details of issues and steps taken for resolution, in the ticketing system.· Escalate unresolved issues to Level 2 support or appropriate teams while ensuring timely communication with clients regarding the status of their tickets.· Perform system administration tasks such as user account management, password resets, and software installations as per company policies and procedures.· Monitor client systems and networks proactively to identify potential issues and prevent service interruptions.· Collaborate with team members to share knowledge, best practices, and troubleshooting techniques.· Adhere to service level agreements (SLAs) and maintain high levels of customer satisfaction through prompt and courteous communication.· Participate in ongoing training and professional development opportunities to enhance technical skills and stay updated on emerging technologies.

Astoria, New York, Us

Seattle, Washington, Us

Companies: Morgan Stanley, Dell, BNY Mellon, UBS, NYC Parks & Recreation Manage the configuration & deployment of new computers, tablets, monitors & peripheral devicesHandle the deployment and support of applications & toolsParticipate in organizing detailed deployment plans and projects’ schedulesEnsure that every step of the project is properly documentedProvide post-deployment support to staff as needed

Seattle, Washington, Us

Company: Morgan Stanley

Westlake, Oh, Us

Companies: CHUBB , State St Bank , Aecom , WPP , IBM

Company: Johnson & JohnsonManage the configuration & deployment of new computers, tablets, monitors, phones & peripheral devicesHandle the deployment and support of applications & toolsParticipate in organizing detailed deployment plans and projects’ schedulesEnsure that every step of the project is properly documentedProvide post-deployment support to staff as needed

Implemented group policy through active directory .Upgraded workstations from 32 bit to 64 bit .Upgraded memory and hard drive in specific workstations .Daily maintenance on workstations such as anti virus, WiFi connectivity, clean up of hard drive.Installation of windows 7 and 10 Mapped network folders to workstations Introduced users to cloud storageManaged multiple workstations Setup tablets and troubleshoot upgrades

Hanover, Md, Us

Company: Manatt, Phelps, Phillips Law Firm Managed the configuration & deployment of new computers, tablets, monitors, phones & peripheral devicesHandled the deployment and support of applications & toolsParticipated in organizing detailed deployment plans and projects’ schedulesEnsured that every step of the project is properly documentedProvided post-deployment support to staff as needed

Los Angeles, California, Us

Ensure food quality standards, adhere to state and federal food safety policies .Manage delivery orders, schedules, and equipment.Present and serve food in a timely manner while providing excellent customer service to school age children. Specializes in providing lightly seasoned, nutritionally adequate, and varied diet.

Tampa, Fl, Us

Ensured vegetables and fruits are cleaned and cut for salad assembly, streamlining operations.Responsible for assembling orders according to customer requests. Prepared dressings such as blue cheese vinaigrette, caesar, thousand island, to be served on green salads.

Maintain customer service standards. Managed inventory on a weekly basis, order food and supplies for about 100 people Replenishes food and equipment at steam tables and serving counters of dining area to facilitate service to patrons.Assisted with helping front desk check guest in & out.