Phyllis Ackon Email & Phone Number

Brampton, ON, CA

• Assist with the process of freight payments, both Intra-Canada and cross-boarder, assessing bill of ladings and carrier files, approving, disputing and rejecting invoices as needed
• Regularly work with SAP, extracting important information from system for daily usage
• Continually running Transplace TMS shipping reports, using results to adjust current routing system, highlighting key lanes and carriers, ensuring that best rates/carriers are in place
• Support projects related to improving Perfect Order Index and Delivery Reliability, discovering root causes and underlining core issues

Brampton, Ontario, Canada

• Provide ongoing service at the front counter at the Office of the Registrar and over the phone; respond to inquiries and address issues for both current and perspective students
• Process and file important documents such as student transcripts, diploma/degree requests and other academic items
• Prepare and organize correspondence, perform data entry and word processing functions, and create various documents, creating up-to-date communication in office
• Assist with small or large scale archival/filing projects by following a prescribed set of rules to store or destroy files; used technology to file documents, maintaining office organization and order
• Plan, organize, coordinate and managed daily assigned work, resulting in efficient task completion

Toronto, Ontario, Canada

• Provide onsite technical support to Canadian Tire retail and PartSource stores with the use of software/hardware support
• Manage incoming emails, voicemails and faxes, responding and ticketing as necessary using online ticketing system
• Run reports on a daily basis to identify problematic issues, in an effort reduce downtime
• Monitor stores network equipment Cisco 1800 Routers and 2960 Switches ESX Servers for issues related to configuration and connectivity
• Walked users through configuring and setting up new or replacement Thinclient PCs and other in house application as required.

In charge of managing and leading a team of employees in order to run the store smoothly. Regularly trained new employees on tasks and performance expected, while also keeping current employees up-to-date on company rules and policies.Routinely count money in the store safe, and ensure all debit, credit and monetary notes all balanced at the end of day..

Toronto, ON

Performed research, conduct analysis and evaluate information and data to produce reports for the Vision Waiver program. Planned, organized, coordinated and managed daily assigned work. Supported staff in developing proposals, reports, spreadsheets, and other ministry-related/administrative functions documents.Prepared and organized correspondence.

Schomberg, ON

Designed and facilitated leadership programs to motivate campers to gain useful leadership skills. Implemented the daily schedule, directed and supervised children in spontaneous/planned activities. Regularly observed and documented campers’ behaviour and skills development, providing feedback to children as necessary. Modeled good behaviour and character.