Phyllis C. Martinez Email & Phone Number

Newark, NJ

• Coordinate and facilitate IT Budget Change Control Board Meetings.
• Maintain project budget updates and reporting across all divisions of the Enterprise.
• Provide planning approximations and analytical support to internal clients.
• Facilitate meetings with business SMEs to gather data for business requirements gathering process.
• Fulfillment of various program-level deliverables.
• Manage and provide assistance with the implementation of BlueList and Divisional projects in the health insurance environment.

Newark, NJ

• Service and conserve existing accounts in addition to implementing new lines of business.
• Carry out renewal strategy plans and implemented open enrollment in national markets.
• Serve as the day-to-day contact for general agents, brokers and group contacts.
• Investigate and resolve high profile claims problems.
• Manage and distribute weekly, monthly, and quarterly reports for clients.

New York, NY

• Service and conserve existing accounts in addition to implementing new lines of business.
• Serve as the day-to-day contact for general agents, brokers and group contacts.
• Investigate and resolve high profile claims problems.
• Complete and streamline process for internal operations to process renewals and account changes.
• Assist with open enrollment meetings for existing and new accounts.
• Support account manager with renewal implementation and finalization.

New York, NY

• Performed as the day-to-day contact for general agents.
• Functioned as a liaison for key internal and external operational contacts to ensure that an optimal level of service was provided to members.
• Resolved high-level claims, enrollment and billing issues.

Newark, NJ

• Developed, maintained, modified and issued Corporate Account contracts and benefit booklets.
• Loaded and maintained the PIBA system specific to each group.
• Fulfilled requests and provided interpretation of contract language for other departments.

Newark, NJ

• Researched and resolved inquiries from members and providers regarding benefits, provider networks, enrollment and claims processing
• Responsible for processing high level claims.
• Provided training to new employees.

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelors Degree Of Science, Public Health Education And Promotion