Phyllis Chambers Email & Phone Number

• Decreased turnover rate from 56% to 12%• Decreased Critical Advisory hours from 21 hours a day to once a week.• Marked improvement in CHF population reducing CMS opportunities by more than 50%• Improved nursing employee satisfaction for current unit from Tier 3 (disengaged not satisfied) to a Tier 1(fully engaged very satisfied).• Reduced employee turnover rate from 60% to 0%, increased unit from 8 FTE deficit to a fully staffed unit.

• Oversaw and managed 45 nursing and clinical support staff in patient care activities while maintaining a high level of staff morale and professionalism.• . Improved annual employee retention rate from 60 to 100 percent.• Lead and taught professional practice at the bedside to over 172 nurses.• Implemented a process to require nurses to improve bed huddles to improve LOS• Created and implemented a GAP analysis for CHF opportunities to reduce fallouts.

Memphis Market

• Served on Cerner implementation process committee.• Increased profit margin by 2% for oncology services• Co-chair of professional practice council• Coordinated Quality Improvement Activities (QIA’s) to identify performance areas for improvement.• Effectively managed clinical oversight for 44-bed cardiac unit; and an 8 bed CV step-down unit. Maintained all confidential personnel files, license and CPR compliance records

Doctorate Of Nursing Practice, Nurse Executive

Master'S Degree, Nursing Administration, 3.77

Activities and Societies: Sigma Theta TauNurse Executive concentration DNP

Associate'S Degree, Registered Nursing/Registered Nurse