Phyllis Choo Email & Phone Number

Singapore, Singapore

- Develop and launch promotion campaigns, determine campaign targeting strategies as well as develop KPIs, forecasts, and end goals while ensuring budget spends are optimize and cost efficient- Collaborate with internal and external stakeholders to implement promotion campaigns- Strategize, conceptualize, and execute e-commerce campaigns and product launches for our e-commerce customers- Develop & deliver campaign performance analyses through monthly reporting- Translate data into actionable insights to make optimized recommendations for next campaign- Maintain website efficiency on WordPress/Shopify platform for End Clients.- Assist with posting Social Advertisements (Facebook/Instagram) for End Clients.- Assist SEO Specialists with SEO requirements.

- Responsible for carrying out Frequent Flyer Program fraud investigation and liaising with business partners and front-liners- Reviewed daily reports for suspected miles accruals and detection of potential fraudulent activities- Audited review of nominee redemption, alternate name verification, Priority Passenger Service Reward vouchers and system user access

Singapore

- Develop and implement regional communications and public relations strategies and plans- Plan, coordinate, execute and support marketing, joint promotions and sponsorship- Coordinate administrative tasks, marketing collateral and logistics for the marketing department - Handle below-the-line activities such as monthly email blasts, etc - Prepare weekly sales analysis reports for promotion purposes - Communicate with outlets to cascade information across - Manage visual collaterals and point of sales material - Acquire and analyse data and information to enhance the organisation’s service performance - Handle social media, website and digital outreach

Central Singapore

- Provide quality service over email or the telephone - Provide first level of support to inbound emails- Remain up-to-date with the latest information that impacts the delivery of service to the customers and provide accurate information promptly to customers- Listen, probe and question in order to clarify and understand customer needs- Follow-up on outstanding cases and perform call back to customers if necessary- Follow Standard Operating Procedures closely- Work as a team and ensure that the contact centre service levels are met

Singapore

- Provide administrative support for recruitment- Post job advertisements - Coordinate interviews and administer tests for candidates.- Prepare induction kit - Maintain and update the database of candidates.- Liaise with employment agencies- Provide management support

Singapore

I assisted department colleagues to update equipment schedule for accurate projection for tender use

Diploma, Marketing/Marketing Management, Digital Marketing

Diploma, Renewable Energy Engineering

Higher Nitec, Wireless Technology

Activities and Societies: Student Council secretary position in the Project Committee Participated in ITE College East overseas cultural.