Phyllis Collins Email & Phone Number

Goldsboro, NC, US

Goldsboro, North Carolina, United States

• “O’Berry Neuro-Medical Treatment Center is a specialized skilled nursing facility focused on maintaining the quality of life and dignity for adults with neurocognitive disorders, with coexisting complex medical and.
• Participates in the training, planning, organizing directing, coordinating, and evaluation of education and training programs for the facility staff in collaboration with the Staff Development team.
• Assist the Director of Nursing Services in assuring compliance with the Nursing Practice Act, NF Standards, OSHA Regulations, and mandated Department of Health and Human Services policies, through the development of.
• Assist with Nursing Aide I training at the facility and training of new nurses.
• Cross-trained in all nursing orientation programs, and assists in the implementation of training programs for the facility.
• Help to conduct monthly New Employee Orientation classes and other training and development activities as assigned by the Director of Nursing, and in collaboration with the Staff Development team.

Cary, North Carolina, United States

• The Program Lead oversees the clinical team and functions, manages, and completes assigned work planprojects to comply with performance standards. The Program Lead coordinates with the Department ondecisions and issues.
• Ensured adequate staffing and contractual service levels were adhered to by implementing and monitoring clinical staff productivity and performance indicators.
• Maintained effective team member relations, and led team members in improving skills, creativity, and problem-solving.
• Worked with the management team to develop and enhance the operational structure including the skill set requirements, gap analysis, and training using workforce planning.
• Managed and completed assigned work plan objectives and projects on a timely basis.
• Provided advice and assistance to leaders in the planning, implementation, and evaluation of modifications to existing operations, systems, and procedures. Collaborated with leadership in the development of new and.

United States

• This role encompassed continuously evolving policies for an inaugural department with heavy telephonic work as part of a team of nurses responsible for leading and coordinating the quality assurance and performance.
• Developed processes and procedures for a static start-up department using clinical investigative processes in conjunction with facility state requirements.
• Educational support verbally and through an LMS for corrective actions.
• Investigated, researched, and prioritized clinically sentinel events as outlined by state Departments of Public Health and Boards of Nursing.
• Collaborated with interdisciplinary departments regarding employment decisions of staff across a nursing agency workforce in 29 states.
• Maintained working knowledge of and compliance with CMS rules and state regulatory agencies related to the long-term care and assisted living of participating states to ensure service compliance.

Eastern NC

• Worked directly with the company’s attorney to mitigate risks and liabilities through identifying and correcting deficient resident care practices, and physical plant and other safety violations.
• Provided onsite clinical support and active hands-on correction for State survey readiness.
• QA audits of residents’ charts for documentation of clinical services and case management.
• Audits of staff files for required credentialing, certifications, and licensure.
• Inspection of Dietary, and Physical Plant identifying deficiencies.
• Case Management – Coordination of care between providers, specialty referrals, and family care planning for continuing care needs.

Hickory, NC

• Worked directly with the company’s attorney to mitigate risks and liabilities through identifying and correcting deficient resident care practices, and physical plant and other safety violations.
• Virtual and onsite training and development of mandated state trainings in response to the Survey cited deficiencies included medication administration, CPR responses, EHR documentation, and fall prevention courses.
• Ongoing development of Standard Operating Procedures (SOPs) and Clinical Operating Procedures (CSOPs) in response to facility survey deficiencies and performance improvement.
• Provided Clinical Support with American Red Cross CPR/First Aid, 80-Hour PCA Course, Infection Control, and Diabetes, Coumadin, and Psychotropic medications courses.

Lillington, NC

• Performed all the responsibilities as the Licensed Health Professional Support (LHPS) Nurse for the pharmacy’s 20 assisted living facilities, which included but were not limited to, resident assessments and.
• Case Management - Coordination of care between provider, specialty referrals, and family care planning for continuing care needs.

Raleigh, North Carolina

• Followed Federal training guidelines in the Long-Term Care Survey Process to identify areas of physical plant violations and deficient practice of resident care and proposed citations as needed.

Eastern Region (Chapel Hill To The Coast)

• Scheduled on-site review with hands-on clinical support to facilities to support the survey readiness pre and post-survey for regulatory compliance, participating in annual and follow-up surveys, and complaint.
• Case Management - Coordination of care between provider, specialty referrals, and family care planning for continuing care needs, and LHPS (Licensed Health Professional Support).

Beulaville, NC

• Zero Deficiency Annual/Complaint Survey, October 2014.
• Handled administrative and day-to-day operations of the facility including resident care and compliance, staff-to-resident ratio compliance, plant operations, OSHA compliance, and QA/QI performance.

Jacksonville, North Carolina Area

• Zero Deficiency Annual Survey, August 2013.
• Performed all the responsibilities as the Licensed Health Professional Support (LHPS) Nurse.
• Case Management reviewed care level, PASSAR level, coordination of care, and physician referral and specialty coordination of care.

Jacksonville, North Carolina Area

• Provided oversight of the Operational and Clinical aspects of the medical practice.
• Ensured adequate and appropriate staffing, developed and supervised training of all staff in their roles, responsibilities, as well as company policies and procedures, and validated their competencies.
• Maintained office budget compliance through inventory/supply control, controlled overtime, and monitored the office cash flow (income and expenditures).
• Case Management - ensured patients were receiving the appropriate level of care, and coordination of referrals to other specialty providers and entities to ensure their maximum level of functioning and well-being.

Bachelor Degree, Christian Education

Associate Of Arts And Sciences (A.A.S.), Registered Nursing/Registered Nurse