Phyllis Davis Email & Phone Number

Southaven, Mississippi, United States

2700 Perkins Rd

• Acquired an underachieved hotel, increased scores to an average 71% from 60%.
• Managed 34 employees to succeed in the hospitality industry.
• Create and implement innovative front desk, housekeeping and maintenance process and procedures that will increase IHeart scores and control cost.
• Assess and update weekly business forecast for a 30 day and 90 day period and adjust rate positioning hotel immediately in reaction to forecast trends
• Compose and submit business cases for RFPs.
• Work closely with the Revenue Manager to set rate strategies to increase revenue.

• Accomplish 2016 GOP 6% above budget. Achieve consecutive QA inspections 84.9 which is outstanding with Hyatt. Above brand average.Ensured maximum revenue and budget achievement through cost containment programs for.
• Conduct daily Preventive Maintenance and Room Inspections to insure the owners assets.
• Respond quickly to guest requests in a friendly manner and follow up to ensure guest satisfaction.
• Transitioned team from Win PM to Opera on all aspects of training (Group blocks, reports, check-in, checkout, adjustments, POS.
• Transitioned Hyatt new brand breakfast and 24/7 menu to ensure all team members were setup for success and guest satisfaction. In addition to maintaining cost control.
• Process chargebacks through MerchantLink.

Holiday Inn Select Downtown-Full Service-Wright Management, Memphis, TN

Provide “Total Customer Service” as manager of 13+ guest service reps, bellman, PBX, reservations manager and security agents. Maintain weekly forecast and competitive reports to maximize revenue. Manage Reservations department; oversee and set rate strategy, revenue maximization, monitor SMERF, corporate groups and LNR business.Reduce guest complaints by.

Collierville, TN

Directed 18 employees and managed P&L, sales, inventory, food preparation and cost controls. Maintained high standards in sanitation and safety and complied with regulatory guidelines. Assisted in initial opening preparation for 131 room/suite property, set-up new kitchen according to industry standards. Ordered all the commercial appliances, food and.

Memphis, TN

Coordinated, directed and managed hotel operations to achieve maximum profitability. I ensured guest satisfaction, protected financial aspect of the hotel, levels of maintenance and cleanliness. Facilitate budgets, room and labor forecast for submission to the corporate office. A weekly sales meeting; department head meeting was conducted by me to discuss.

Memphis, TN

Manage 30 team members, human resource, payroll, sales, inventory, guest relations, food preparation and cost controls. Exemplify a high level of customer care to increase guest satisfaction. Implemented operational standards through proper hiring, training on OnQ(PMS), coaching and team building to ensure positive guest/employee relations. Increased GSR.

Theological Studies, Bible/Biblical Studies, 3.9

Major-Religion/Religious Studies Minor-Psychology