Phyllis Gricco Email & Phone Number

Franklin Square, NY, US

New York, New York, United States

As a Senior Customer Success Manager, I'm dedicated to driving customer success, adoption, and growth within a portfolio of enterprise accounts utilizing Upland's RightAnswers knowledge management solution. My expertise lies in building strong relationships with key stakeholders, identifying opportunities to maximize value, and consistently exceeding.

New York, New York, United States

Managed the complete lifecycle of 25 key enterprise relationships, generating $2.5M in ARR with prominent higher education institutions, including Princeton, MIT, West Point, Stanford, Brown, the US Naval Academy, and the University of Chicago.Ensured clients maximized value from Hivebrite’s Community SaaS platform to drive account expansion and client.

New York City Metropolitan Area

Increased Active ARR to $480,140, showcasing strong revenue growth.Closed deals worth $488,170, contributing to the company’s financial success.Achieved a 100% renewal rate for all accounts, demonstrating exceptional client satisfaction.Managed a high-value portfolio exceeding $15M, anticipating customer needs and driving initiatives to enhance practices.

New York City Metropolitan Area

Monitored and tracked KPIs, adjusting strategic direction as needed, including implementing new initiatives and pricing strategies.Collaborated with IT and operations teams to automate manual processes, resulting in a 20-hour-per-week time savings and a 90% reduction in errors.Led the implementation of workforce development strategies focused on fostering.

New York City Metropolitan Area

Cultivated robust external partnerships with influential decision-makers, including C-level Executives and expanded customer contacts.Facilitated cross-functional communication between sales and support teams, establishing an innovative customer feedback system, resulting in a 35% reduction in customer complaints.

Greater New York City Area

Managed a diverse portfolio of 100+ accounts with ARR ranging from $40,000 to $120,000, consistently exceeding renewal targets with over 100% renewal rates from 2018 to 2019, demonstrating strong relationship-building skills and customer satisfaction.Tailored and delivered training for new and existing customers, driving a 50% increase in Interact platform.

Greater New York City Area

Spearheaded strategic direction for the Retail Sector’s digital signage product line, resulting in a $900k increase in revenue through effective strategy, design, and solutions management.Conducted extensive market research to identify customer needs and preferences, leveraging findings to develop tailored visual collaboration solutions that elevated.

708 3rd Avenue, New York, NY 10017

Delivered sustainable technology management solutions through distinctive IT lifecycle consulting services, including a tailored software application for tracking and forecasting clients’ future asset values.Developed and executed effective strategies to reduce costs, resulting in increased profitability for the company.Implemented strategic sales.

Greenvale, NY

Recognized with the Top Customer Service Award in 2008 for exceptional dedication to customer service and support.Closed over $1 million in upsell and expansion revenue, demonstrating a rapid contribution to revenue growth in 2012.Implemented strategic and consultative selling approaches, resulting in a $1.4M expansion in the inaugural year.Surpassed.

Greenvale, NY

Launched and scaled a new value-added service in merchant services, growing ARR from zero to $3.6M.Managed high-profile retail accounts, including Tom Ford, Pandora Jewelry, and Marc Jacobs, ensuring exceptional customer success and account management.Designed and implemented strategic sales plans and account management processes tailored to luxury and.

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