Phyllis Head Email & Phone Number

Plano, Texas

Created a member survey to be sent out when a member returns from a trip. I review surveys weekly and send a summary to the leaders in Rovia. I work with other members in our Marketing team to pass on the information gathered from the surveys and make suggestions on things we can do to enhance our member's experience. I also make use of the information received to improve and implement change on our trips through monthly meeting with our Product and host teams.

5100 Tennyson Parkway, Plano, Tx 75024

Creating a high touch program for members with a focus on service and member experience. Hire and train a team to support this program.

Manage a team responsible for reviewing all DreamTrips before they go live on the website. Developed the SOP's for reviewing trips, trained the team, traveled on multiple trips while developing the review process and talked to many members of our travel club to gather information on what they consider a "DreamTrip".Review the monthly reports we receive on our members experiences when they returned from one of our trips. Summarize those comments into a report for our all of our stakeholders to use when planning and building our trips. Make changes when possible based on member's feedback to improve our member's experience.Work closely with our Marketing/Creative team to ensure we have accurate and informative copy and photos on our site.

Plano, Tx

Manage one of the company website in relations to product, appearance, and consistency. Contribute to the development of new product in reference to how best to build and display it on the site. Manage a small staff. Creation of training manual.

Manage one of the company website in relations to product, appearance, and consistency. Contribute to the development of new product in reference to how best to build and display it on the site. Manage a small staff. Creation of training manual.

Psychology

Psychology

Activities and Societies: Phi Theta Kappa, President of the Young Republicans